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Senior Business Operations Manager

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Sr Business Operations Manager - a member of the Business Operations & Program Management Team in the SVP of Postpaid Base's organization - will play a crucial role in enabling and directing the strategic path of our Retention Strategy and Programs.

This role will support critical retention strategies that drive systematic improvements in the customer experience from inception to launch - fostering internal partnerships across teams and building strong relationships with senior leaders / key partners along the way.

This role brings a tactical mentality and drives accountability and alignment on key priorities. This role requires a high degree of business acumen, analytics, discretion, tenacity, and strong program management skills.

Postpaid Base Management is a new department tasked with the stewardship of some of our most critical company metrics - for those like solving big challenges, it is truly an incredible part of the organization to be in!Job Responsibilities:

  • Works closely with various leaders and teams across the enterprise to ensure successful execution of strategic projects and achievement of Base Management critical metrics.
  • Owns the intersection of our comprehensive Base Management approach and the Retention Strategy & Programs to drive from insights to action.
  • Delivers on special and/or ad hoc projects related to the organization's strategic priorities, collaborating with business teams across Base Management.
  • Maintains and drives Retention Strategy rhythm of the business and maintenance of retention metric-related executive reporting.
  • Facilitates' collaboration with partner teams (Consumer, Finance, Network, etc) when it comes to inputs and outputs from regular planning cycles as well as special projects as required.
  • Uses strong analytical skills to effectively frame complex problems, deliver critical business insights and data-driven recommendations to guide strategic and operational decisions impacting retention initiative roadmap.
  • Act as an internal data SME, comfortably working with datasets and partnering with our Business Intelligence & Analytics team to answer business questions and create executive-level presentations showcasing complex analytical findings in a clear and concise manner.
  • Drive initiative progress in a matrixed environment through collaboration, creativity, and effective communication.Qualifications:
    • Bachelor's Degree plus 5-10 years progressive experience and responsibility in corporate strategy, strategic planning, strategic operations, process design, or other strategic roles; Master's degree a plus
    • Strong written and verbal communication skills and the ability to communicate effectively internally, upward and cross functionally. Can articulate visions, strategics, ideas, proposals clearly and concisely.
    • Advanced quantitative skills; strong bias towards data-based decision making.
    • Demonstrated ability to lead financial elements, including budgets. Ability to measure, evaluate and act on financial and operational results.
    • Strong organizational skills at the Executive level. Shown understanding of strong organizations. Thrives in organizations that constantly adapt and evolve.
    • Consistent track record of working across organizational departments and develop positive relationships across a company.
    • Comfortable working and leading in an environment of uncertainty and complexity, seeking solutions and problem solving.* At least 18 years of age
      * Legally authorized to work in the United States

      Travel:
      Travel Required (Yes/No):No

      DOT Regulated:
      DOT Regulated Position (Yes/No):No
      Safety Sensitive Position (Yes/No):No

      Washington Pay Range : $133,100.00 - $180,000.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Senior Business Operations Manager, Accounting, Auditing , Bellevue, Washington

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