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Customer Excellence Transformation Manager, Transformation Office (Remote Eligible)

Company: Smartsheet Inc
Location: Bellevue
Posted on: November 19, 2021

Job Description:

Customer Excellence Transformation Manager, Transformation Office (Remote Eligible) As a Customer Excellence Transformation Manager in the Transformation Office, you will be a critical link between executive vision and the delivery of future state work in the Customer Excellence organization. You will be a member of a centralized delivery team that brings strategy to life and works with various stakeholders to drive end-to-end initiatives around people, process, and technology leveraging effective program, project, and change management. This role will partner with cross-functional teams and drive alignment across all levels of leadership. The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Sr. Manager, Customer Excellence Transformation Office.-- You Will:

  • Partner with cross-functional stakeholders and executive sponsors to develop and manage program and project charters, project plans, resource plans, communications plans, and RAID logs across the core CE transformation portfolio
  • Implement project management processes and best practices to create awareness and establish robust communication channels and effective project governance
  • Run cross-functional workshops with team leaders to develop new processes, programs, and partnerships
  • Proactively assist business partners in facilitating process design and improvement activities
  • Be an advocate for change and leverage your skills to close organizational gaps and promote strategy
  • Provide coaching, direction, and council to initiative team members to achieve intended outcomes
  • Document and track program and project RAG/health against defined milestones and escalate blockers to working group and steering committees as they arise
  • Identify, track, and report KPIs to measure performance and success You Have:
    • 4+ years of experience managing large-scale projects or initiatives
    • 3+ years of experience creating and/or executing organizational change initiatives
    • Experience and knowledge of project management principles and methodologies (Waterfall & Agile)
    • Ability to lead and mentor team members
    • Experience communicating and presenting to a variety of audiences from project team members to executive stakeholders
    • Experience analyzing complex problems, developing recommended solutions, and managing risk
    • Ability to manage and facilitate meetings
    • Ability to influence and/or drive consensus among cross-functional teams
    • Motivated by an entrepreneurial mindset and comfortable with ambiguity
    • 100% employer-paid medical, dental, and vision coverage for full-time employees
    • Equity - Restricted Stock Units (RSUs) with all offers
    • Lucrative Employee Stock Purchase Program (15% discount)
    • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
    • Monthly stipend to support your work and productivity
    • Up to 24 weeks of Parental Leave
    • Personal paid Volunteer Day to support our community
    • Opportunities for professional growth and development including access to LinkedIn Learning online courses
    • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
    • Teleworking options from any registered location in the U.S. (role specific) About Smartsheet Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us! At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.

      Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially.

      For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here .-- I identify my gender as:
      Male
      Female
      Non-binary (inclusive of bigender, agender, androgynous, gender fluid, or gender non-conforming)
      I prefer not to say
      I identify as transgender:
      No
      Yes
      I prefer not to say
      I identify my race / ethnicity as (select all that apply):
      Alaska Native / American Indian / Indigenous/Aboriginal / Native American
      Black / African-American / Black-British / Caribbean
      Hispanic / Latinx
      East Asian (Chinese / Hong-Kong / Japanese / Korean / Mongolian / Tibetan / Taiwanese)
      Middle Eastern / North African
      Native Hawaiian / Pacific Islander
      South Asian (Bangladeshi / Bhutanese / Indian / Nepali / Pakistani / Sri Lankan)
      Southeast Asian (Burmese / Cambodian / Filipino / Hmong / Indonesian / Laotian / Malaysian / Mien / Singaporean / Thai / Vietnamese)
      White / European
      I prefer not to say
      My veteran status is:
      Yes, I am a veteran
      No, I am not a veteran
      I prefer not to say
      My disability status is:
      Yes, I have a disability (or previously had a disability)
      No, I do not have a disability
      I prefer not to say

Keywords: Smartsheet Inc, Bellevue , Customer Excellence Transformation Manager, Transformation Office (Remote Eligible), Administration, Clerical , Bellevue, Washington

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