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SOC Operator - Bellevue Corporate Office

Company: Allied Universal
Location: Bellevue
Posted on: January 15, 2022

Job Description:

At Allied Universal -, we continue to build an inclusive, Be Phenomenal - culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal - today!SAP RSOC/GSOC Operator: - Operating the RSOC, in shift patterns as required assuring 24/7 coverage. - Provide a high level of service to local and remote SAP sites and staff with the emphasis on the security and safetyof SAP staff, assets, and information. - Diligently monitor and appropriately respond to alarms or alerts received through the Access Control System(ACS). - Monitor operational network video cameras. - Monitor open-source intelligence platforms for eternal security threats to SAP facilities and employees. - Operate all SOC technologies including network video, access control, etc. - Coordinate direct action and responses to incidents or alarm activation. - Compile reports for the RSOC Shift Supervisor to share with GPS management on a daily/weekly/monthly basis. - Possess exceptional communication skills and an ability to adopt the appropriate approach when dealing withothers who may be anxious or distressed. - Provide high quality written and verbal reports as and when required. - Receive email and telephone enquiries. - Maintain accurate logs of events. - Liaise with emergency services and other monitoring agents as and when directed. - Assist in the collation and preservation of digital media evidence. - Assist in the collation and viewing of network video images in response to incident investigation in line withassociated code of practice. - Identify and promptly respond to any system anomalies. Additional o Activate and deactivate badges as required.o Respond to all Outlook inquiries (Internal/ External requests).o Answering Phones, Operate IP based telephone system, operating radio; use multi-channelcommunications.o Call logging and data entry.o Data center calls for service, mainly the Man/Material Trap over-rides.o Utilize video monitors Genetec for situational awareness, threat management, and investigative purposes.Retrieve video clips. (Genetec and Victor)o Operations support, routing of call information to the appropriate departments for action.o Following response protocols in a timely manner to incidents, alarms, notifications, calls, and otheractivities related to the SOC and its role as a central alarm monitoring station.o Receive and respond to emergency and non-emergency calls from client employees, outside vendors, lawenforcement, and the security field force via telephone, automated alarm monitoring and radio systems.o Ensure all systems, both hardware and software, are functioning properly.o Process and evaluate information received from all available sources and respond with the appropriatecommunication and dispatch procedures.o Familiar and capable of operating CCure 9000 security system.Allied Universal - provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America 's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Keywords: Allied Universal, Bellevue , SOC Operator - Bellevue Corporate Office, Administration, Clerical , Bellevue, Washington

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