Amazon - Corporate Receptionist for Northwest Center Services
Company: Northwest Center
Location: Bellevue
Posted on: July 27, 2022
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Job Description:
Position summaryThe Corporate Receptionist provides 5-star
customer service to internal and external customers over email, on
the phone, and in person. The primary customer base includes
callers, visitors, community members, vendor partners, and Amazon
employees. Receptionists provide assistance with a variety of
administrative activities and tasks including greeting and checking
in guests, distributing badges, providing resources to callers, and
assisting with projects and audits. Receptionists are solution
providers and seek to provide a memorable customer centric
experience through each interaction.Location:Greater Seattle area
(Offices In South Lake Union, Queen Anne, South Seattle, Bellevue
and Redmond)Schedule:Monday through Friday, 7:30AM 4:00PM and
9:30AM - 6:00PM (must have open availability to work both shifts as
assigned)Wage:$20.00 per hourBenefits:Competitive and affordable
Medical (including hearing & hardware coverage!), Dental, Vision,
Disability, and Life insuranceGenerous Paid Time Off
benefitsAdditional Floating Holidays, Parental Leave, Paid
Compassion Leave and Paid HolidaysRetirement 401(K) with a company
matchEmployment Assistance Program (EAP) including six free therapy
sessions per yearGym & Fitness Reimbursement ProgramStudent Loan
Repayment ProgramCheck out the entire list of benefits Northwest
Center has to offer here:http://www.nwcbenefits.comKey
responsibilities / Essential FunctionsOperational
ExcellenceFacilitate the opening and/or closing of service
locations throughout the Puget Sound Region.Responsible for
building knowledge, and understanding current and future scheduled
events/maintenance/and service provider locations.Follow proper
procedures to hang and maintain customer posters in all buildings
ensuring a presentable environment at all timesEnsure program
service level agreements and operation standards are exceededWork
collaboratively across the organization with different job levels
and departments.Work collaboratively with Amazon employees and
other vendor partners, ensuring the Northwest Center team is always
acting as a solutions provider to our customer and vendor
partners.Immediately report any suspicious persons, calls and
packages to Amazon Corporate Security, NWC supervisors and Amazon
Global Real Estate and Facilities.Maintain appropriate levels of
reception forms and supplies. Take weekly inventory and communicate
to the supervisor when supplies need to be ordered.Distribute
confidential assets for Amazon employees and/or vendor partners and
update associated tracking logs.Ensure physical presence of lobby &
workrooms exceed overall visual presence expectations and
commissioning standardsCustomer ExperienceWelcome customers upon
entrance, act as the point of reference for guests & Amazon
employees who need assistance or information. Understanding and
anticipating customer's needs and providing them with personalized
solutions and becoming the customers go to solutions
provider.Utilize organization-specific computer programs to
check-in guests and confirm validity prior to entering Amazon
space. Issue loaner badges according to the specified operating
procedures, as requested.Provide support to customers via phone,
email or in person to callers, visitors, community members, vendor
partners and all guests.Help resolve any escalations with guests
and visitors in a professional and polite manner. Immediately
communicating escalations to supervisor and call security for
assistance, if necessary.Be knowledgeable of local places to eat
and other landmarks to visit within the Puget Sound Region, and
offer information to guest/Amazon employees as requested.Banana
stand addendumAlways arrive to the banana stand and ready to work
at scheduled time in provided Banista uniform.Assist with daily
set-up and/or tear down of stand and ensuring all banana stand
related items are placed in appropriate locations.Select work
appropriate music to play during operating hours.Unload bananas
from boxes into banana stand crates while separating bananas into
individual pieces.Remove plastic or other material from the banana
bunches.Keep the banana stand crates full and plentiful for the
duration of operating hours.Sort any bruised or damaged bananas out
and place them in the compost bin.Ensure the banana stand is
organized and clean at all times.Monitor the compost bin and
facilitate emptying when full.Greet and engage each and every
visitor to the stand in a friendly, warm, professional and
courteous manner. Banistas are required to provide a 5-star
impression at all times.Track daily metrics on distribution,
compost, carry-over cases, and additional areas as specified by
leadership and/or Amazon Global Real Estate and Facilities
(GREF).Track all comments, general inquiries, and public response
to identify common themes and emergency situations needing
attention.Learn FAQs and banana facts to share with
visitors.Decorate the stand for holidays and/or special events with
approved designs.Communicate issues needing supervisor attention
immediately, i.e. unexpected media on scene, banana supply
shortage, etc.Ability to follow structured timelines and
accommodate unexpected requestsNeeded experience &
requirementsEducationHigh School Diploma or GED required,
Associates degree preferredExperienceRequired Experience1+ year
customer service, call center, or administrative support
experiencePreferred Experience2+ years customer service, call
center or administrative support experienceDemonstrable
SkillsCommitment to Northwest Centers mission of inclusion and
ability to successfully work in a diverse environment.Excellent
customer service skills and the ability to quickly and successfully
prioritize tasks.Ability to practice a high level of
confidentialityConducts self in a professional and friendly manner
at all times.Strong communication skills and ability to effectively
deescalate situations.Strong conflict resolution, critical
thinking, and problem solving skills.Ability to understand,
interpret and follow Amazons Policies and Procedures.Manages
confidentiality without exceptionMaintain good judgment in
fast-paced, high-stress environmentsDetailed oriented & thorough,
with ability to see the big picturePassion to foster an inclusive
and diverse culture through initiatives, training & education,
communications, and implementing optimizations based on high-level
goals.Responds calmly and professionally to emergencies, angry
customers, or other stressful situations in the workplace.Attention
to detail and accuracyExercises good judgment in areas of
responsibility. Identifies or assists in identifying alternative
solutions to problems or situations.Regularly seeks new and
improved methodologies for enhancing the effectiveness of
organization. Employs imagination and creativity in the application
of duties and responsibilities. Is not averse to change.Working
Conditions & Physical demandsMust be able to frequently carry and
lift a backpack containing a laptop and other supplies, up to 50
pounds.May need to carry supplies to other buildings.It is a
combination of desk and actively visiting several Amazon buildings
so the ability to move consistently within a 1.5 radius is
required.Must be able to stand and/or sit outdoors in all weather
conditions above 45 degrees Fahrenheit (up to 8 hours per work
day).Must be able to lift bananas and stack boxes up to 50
lbs.Ability to read, write, communicate and comprehend the English
languageAbility to see both distance and details at close range,
within a few feet of the observer (with or without corrective
lenses).Ability to identify and understand the speech of another
person (with or without a personal auditory hearing device).Ability
to work a flexible schedule to meet the needs of the business,
including occasionally arriving early, staying late on a moments
notice and occasional eveningThis is a dog friendly environment
with over 1000 dogs on campus. Individuals with dog allergies or
those who do not particularly care for dogs may not be the best
fit.About Northwest CenterWhen People of all Abilities Learn and
Work Together, Everyone Benefits. The purpose of Northwest Center
is to change society so that people of all abilities engage with
each other fully in classrooms, workplaces, and the community.
Legally structured as a 501(c)3 nonprofit corporation, Northwest
Center is more broadly a "for-purpose" organization that uses and
blends the best techniques of human services, business, and
philanthropy in innovative ways.As a social enterprise
organization, Northwest Center proves to the world every day that
employing people of all abilities can be a powerful competitive
advantage. Northwest Centers businesses generate over $5 million
annually that Northwest Center reinvests into human services while
covering 100% of the overhead expense of the organization and
building cash reserves for future sustainability.Northwest Centers
mission is to promote the growth, development, and independence of
people with disabilities through programs of therapy, education,
and work opportunityAt Northwest Center, we do not just accept
diversity and inclusion we celebrate it, we support it, we live it
and we flourish in it for the benefit of our employees, the
community, and our clientele. It is our belief that our strength
lies within our diversity and the forward motion towards a day when
people of all abilities can learn and work together. We are proud
to be an equal opportunity workplace.IND123PI184781919
Keywords: Northwest Center, Bellevue , Amazon - Corporate Receptionist for Northwest Center Services, Administration, Clerical , Bellevue, Washington
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