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Director, Customer Marketing

Company: Zenoti
Location: Bellevue
Posted on: April 5, 2021

Job Description:

Marketing Bellevue, Washington, United States Full time Zenoti requires a Customer Marketing Director to help us deliver quality content and events to our customers, and to increase customer awareness of one another's successes. Candidates for this role should be strong communicators, well organized, and excellent project managers. This role is responsible for the development of collateral and campaigns that drive customer engagement and advocacy. This is an exciting opportunity to join a growing department in a wildly successful business. As such, we are looking for an enthusiastic problem solver who is willing to help directly drive impactful artifacts.

Responsibilities

  • Determine customer marketing strategy and objectives: define what success looks like, and track the results of your efforts
  • Identify key customers for press releases, case studies and video testimonials; drive the design and production of quality and compelling customer stories
  • Regularly refresh our customer logos for the site and sales collateral
  • Create a referral program that generates pipeline each month
  • Synthesize research insights, user feedback, and tech trends into creative briefs and marketing messages that resonate with our customers
  • Manage a marketing calendar
  • Manage a customer email calendar for multiple business units
  • Lead a motivated, talented team of high performers Requirements About you
    • Velocity: you love to write and believe in the power of words. You like to work with other people to unlock the knowledge they have and help them craft a better story
    • Versatility: you need to be able to think strategically, but also focus on the tactics that will drive impact
    • Personality: you're a team player that likes to win; you are also a good human being
    • Data-driven: you're able to convert data into actionable insights and can measure impact
    • Adaptability: you thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact
    • Manage up and across: you're good at communicating across the organization and up to management.
    • Team leader: Drive results throughout your team
    • 2-4 years' operating in relevant marketing disciplines
    • 4+ years' team leadership
    • Excellent verbal, written, and presentation skills
    • Experience working with agency partners At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
      • Eligibility to receive equity through company Employee Stock Option Plan
      • Medical, dental, and vision coverage
      • Participation in company 401k plan
      • Paid parental leave
      • Unlimited paid time off
      • Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer

Keywords: Zenoti, Bellevue , Director, Customer Marketing, Advertising , Bellevue, Washington

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