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Company: Onward Search
Location: Bellevue
Posted on: January 15, 2022

Job Description:

As a content designer, you believe writing is designing. You see language as a design material and you get others to think the same. You're energized by solving complex design problems with deceptively simple words. You advocate for our users relentlessly, wield the power of information hierarchy and clear language, and use data and insights to inform every decision.

Your job would be to translate complex ideas into everyday language for the Payment domain--and to do so with extreme attention to detail. From the moment of transaction, where money is exchanged for goods, to the moment their purchase arrives at their doorstep, this is one of the most critical parts of our buyer's journey. Hundreds of millions of dollars flow through our checkout experience every day.

You'll work alongside research and design teams to determine the best way to structure and produce content to meet the user needs while achieving business goals. You'll bring consistency to and elevate the experience by crafting value propositions, strategic messaging frameworks, user journeys and customer-facing UI copy. You'll also create language strategies that work for international markets and work with the localization team to ensure the experience translates across cultures in the best way possible.

You're responsive, flexible, and able to succeed within an open and collaborative peer environment. You're comfortable with ambiguity and have experience navigating it, but you're also not afraid to ask questions and embrace a growth mindset.

Basic qualifications
4+ years' experience in content-focused roles with 2+ of those years on product-focused content
A portfolio of work demonstrating human-centered design thinking and solutions
Experience with product content strategy for web and mobile, including designing for accessibility and inclusivity, usability and A/B testing
Collaborates well with others and understands how to influence without authority
Excellent, highly creative communication and critical-thinking skills
Effective collaboration in cross-functional design and product teams
Management of multiple projects in a fast-paced and an ambiguous environment
Bachelor's degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field.
Can identify potential problems with a strategy vs. providing prescriptive advice

Preferred qualifications

Agile or Lean UX environment experience
Working knowledge of Figma, Ditto, and Acrolinx
B2B or B2C e-commerce, financial services, payments, or retail industry experience

Keywords: Onward Search, Bellevue , Copywriter, Advertising , Bellevue, Washington

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