Manager, UX Design (Guest Education Centre - Contact Centre)
Company: Disability Solutions
Location: Seattle
Posted on: May 3, 2024
Job Description:
Description & Requirementswho we arelululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.About this teamThe
Educator (Employee) Digital UX design function is a key part of the
Global Digital & Omni team, providing user-centered experience
strategy, design concepts, and production-ready design assets to
deliver a consistent and meaningful guest experience across our
digital touch points.A day in the life:
- Lead, coach, and develop a team of UX designers for our Guest
Educator Center (Our Support Centre)
- Review, provide feedback, and approve design components, flows,
strategies, and other artifacts developed by the team
- Ensure smooth delivery of high quality deliverables across
multiple projects at any given time, providing oversight and
guidance while empowering team members
- Work cross functionally with teams, such as: Product
Management, Technology, User Research, Brand Creative, Analytics &
Optimization, and Digital Strategy to build UX strategies, designs,
and ultimately end user experiences that align with the Digital &
Omni portfolio goals
- Contribute to overall UX design principles, processes and
standards in collaboration with broader UX team
- Coordinate and facilitate workshops to gather input from
various team members and stakeholders
- Provide recommendations to inform workstream roadmap and
plans
- Collaborate with UX Managers to align on deliverables and
expectations
- Create and deliver executive level presentations
- Recruit, hire, manage and mentor top digital UX/UI designers.
Develop relationships with design firms and independent
contractorsQualifications:
- 8+ years of experience designing end-to-end UX
- 0-3 years of management experience, direct people management
preferred but not required
- BS or BA degree or equivalent experience: human-centered
interaction, UX/UI design or related field of study
- Successful experience managing or mentoring designers
- Experience leading large-scale projects with a variety of
stakeholders
- Strong leadership, strategic thinking and practical
organizational planning skills
- Expertise across all facets of human-centered design and user
experience, spanning UX strategy, experience/interaction design,
user research/assessment, prototyping, visual design and user
adoption.
- Superior communication and compelling presentation skills to
build and share inspiring visual stories
- Practical understanding (including capabilities and
limitations) of current technologies used to design rich
experiences (Figma, Miro, etc.)
- Experience translating user research, analytics and best
practices into design decisionsmust haves
- Acknowledge the presence of choice in every moment and take
personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to
achieve great results.
- Communicate with honesty and kindness and create the space for
others to do the same.
- Lead with courage, knowing the possibility of greatness is
bigger than the fear of failure.
- Foster connection by putting people first and building trusting
relationships.
- Integrate fun and joy as a way of being and working, aka
doesn't take yourself too seriously.Additional Notes Immigration
support is potentially available for this role.Compensation and
Benefits Package lululemon's compensation offerings are grounded in
a pay-for-performance philosophy that recognizes exceptional
individual and team performance. The typical hiring range for this
position is from $145,700 - $191,200 annually; the base pay offered
is based on market location and may vary depending on job-related
knowledge, skills, experience, and internal equity. As part of our
total rewards offering, permanent employees in this position may be
eligible for our competitive annual bonus program, subject to
program eligibility requirements. At lululemon, investing in our
people is a top priority. We believe that when life works, work
works. We strive to be the place where inclusive leaders come to
develop and enable all to be well. Recognizing our teams for their
performance and dedication, other components of our total rewards
offerings include support of career development, wellbeing, and
personal growth:
- Extended health and dental benefits, and mental health
plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to
name a few) Note: The incentive programs, benefits, and perks have
certain eligibility requirements. The Company reserves the right to
alter these incentive programs, benefits, and perks in whole or in
part at any time without advance notice. #LI-Hybrid #LI-BR1
Keywords: Disability Solutions, Bellevue , Manager, UX Design (Guest Education Centre - Contact Centre), Education / Teaching , Seattle, Washington
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