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Principal Product Manager, Technical- Subscriber Protection

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Subscriber Protection team is looking for a Principal Product Manager, Technical with a strong fraud prevention background to launch and drive the next phase of consumer protection products for T-Mobile.

The perfect Principal Product Manager, Technical is a progressive strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. This role is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as other collaborators to deliver against the opportunity.

The Principal Product Manager, Technical is the ultimate generalist maximising deep customer empathy, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives!

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.

This role is located in Bellevue, WA and not open to remote work.Vision, Strategy, and Analysis

  • Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and strategy including technical vision and capabilities.
  • Designs and drives end user product research.
  • Partners with business, internal/external team members and Leadership to understand current customer experience, identifies areas of opportunity.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
  • Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
  • Conducts cost-benefit / ROI / NPV analysis, to support decision making.
  • Works with partners and follows enterprise process to secure and maintain product funding.
  • Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
  • Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
  • Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
  • Owns product feature set or technical improvements to improve customer experience.
  • Leads discussions with external third parties to assess partnerships and licensing opportunities.
  • Maintains current understanding of fraud prevention and cybersecurity trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Also uses this knowledge to guide and advise the broader organization.Customer Evangelist
    • Uses customer insights for product vision, strategy, roadmap, priorities.
    • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
    • Create, lead, foster an active VOC feed for themselves and team.
    • Actively looks for opportunities to delight or meet customer's unmet needs.
    • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
    • Creates an environment and culture where the team is immersed in customer-first attitude.
    • Tests ideas with real customers to ensure that the product deliver the desired benefit.Product Execution & Technical Delivery
      • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
      • Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
      • Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
      • Owns and runs product backlog and priorities with our business and technology partners. Backlog at this level typically serves 9+ Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
      • Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
      • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
      • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
      • Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.
      • Leads and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.
      • In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
      • Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.
      • Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings.
      • Runs beta and pilot programs with early-stage products and samples.
      • Collaborates with advertising and public relations to promote product.
      • Supports sales, marketing, and other partner teams with product or technical knowledge and additional documentation.
      • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
      • Anticipates and communicates technical challenges to team members and makes educated trade-off decisions with the team.
      • Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect, including communications to collaborators at all levels.
      • Handles development of adoption tools and training materials. Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
      • Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.Relationship & People, Professional Development
        • Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
        • Develops positive working relationships with Customer groups or Customer Representatives.
        • Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of Product Team.
        • Presents at educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
        • Develops adoption tools and training material for Technical Product Management team.
          • 8+ years experience with hands on technical role writing production code, solution engineering, product management, or technical architecture in large scale company / application / product environment, required
          • 10+ years Relevant Product Management experience in an agile software product development environment, required
          • At least 18 years of age
          • Legally authorized to work in the United States#LI-CorporateWashington Pay Range : $181,600.00 - $245,700.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Principal Product Manager, Technical- Subscriber Protection, Education / Teaching , Bellevue, Washington

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