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Staff Developer Support Engineer

Company: Auth0
Location: Bellevue
Posted on: November 20, 2020

Job Description:

Education - Bachelor's degree Skills - Technical support - Java - Data analysis skills - SQL - HTML5 Auth0 is a unicorn that just closed a $120M Series F round of funding, with total capital raised to date of $330M and valuation of nearly $2B. We are growing rapidly and looking for exceptional new team members to add to our exceptional talent pool - and who will help take us to the next level of success. One team, one score. Our vision is to provide people with secure access to any application in one click or less. And our promise is to make identity work for everyonewhether you're a developer looking to innovate, or a security professional looking to mitigate. We are looking for curious, excited, boundary-pushing team members. So, if you're a big thinker who is nimble and adaptable, Auth0 may be an ideal place for you to shine. Support and maintain customers who have implemented the Auth0 SaaS solution, resolving customer issues in a timely fashion. Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Perform architectural and performance reviews of implementations to resolve escalated issues, and develop technical best practices. Work with the product management and development organizations to channel client feedback and solutions into future releases of the Auth0 product suite, improve product supportability, and share technical learnings across the Customer Success organization. Collaborate with other departments in the company to achieve customer satisfaction. Be a subject matter expert on Auth0, in a technical or business domain, and mentor other Technical Support Engineers. Present technical details to all levels of customer management. Required: Requires bachelors degree in computer science, MIS or related field plus 6 years of experience. 6 years of senior technical support and/or development experience. 5 years of experience in a business or technical analyst role for medium to large-scale business software implementation projects or escalating engineering. 4 years of experience in data analysis/ manipulation. 4 years of basic programming knowledge, E.G. HTML, SQL, JAVA. 6 years of experience with analyzing large data sets, quickly detecting and resolving data-related issues. 6 years of leverage domain knowlesge and deep product skills to quickly gain understanding of the intent of a delivered solution. 6 years of experience with being able to quickly context-switch between multiple complex work streams. Auth0 safeguards more than 4.5 billion login transactions each month and its top priorities are availability and security. We like to think that we are helping make the internet safer. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

Keywords: Auth0, Bellevue , Staff Developer Support Engineer, Engineering , Bellevue, Washington

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