LEAD, RESEARCH IT INFRASTRUCTURE ENGINEERING

Company: UW Medicine IT Services
Location: Bellevue
Posted on: June 23, 2022

Job Description:

Req #: 207610 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle Posting Date: 05/31/2022 Closing Info: Open Until Filled Salary: Salary is commensurate with education and experience. Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine's IT Services department has an outstanding opportunity for an Research Infrastructure Engineering Lead!

UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Primary Care (UWPC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

In collaboration with UW Medicine IT Services ('ITS') and under the general guidance of the Director of Research IT, who sets direction and priorities, the primary focuses of the Infrastructure Engineering Lead ('Lead') are to:
supporting the direction and priorites of the Manager by coordinating and overseeing the operational activities and system maintenance, and ensuring standard services are meeting appropriate targets;
prioritizing and distributing the workload throughout the team, managing the day-to-day workflow, and reporting to the manager the status of work assignments;
leading the analysis of existing systems to ensure they offer adequate security and effectively meet the needs of researchers and their studies;
leading the analysis of business requirements to identify new hardware, operating systems, or connectivity solutions integration.
providing a point of escalation for operational and other service issues;
identifying and proposing service management improvements;
providing advice, coaching and mentorship to team on work techniques, best practices, and operational expertise; and
serving as the manager's delegate to represent the team to customers, project managers, technical leadership and organizational management.

Areas of responsibility will include, but are not limited to:
leading and maintaining strong, long-lasting stakeholder relationships by developing a solid understanding of Research IT infrastructure needs, current practices, pain points, and strategic initiatives;
ensuring the timely and successful delivery of Research IT infrastructure solutions according to stakeholder needs and objectives;
organizing the successful planning, design, implementation and transition of new systems and applications that further the mission of patient care, research and teaching;
identifying and reporting team metrics to management and leadership; and
mentoring and guiding other Engineers in their customer relationships.

This position must be able to work independently and within a team environment managing multiple priorities in a fast-paced environment.

RESPONSIBILITIES

Leading RIT Infrastructure Team Operational Activities (35%)
Lead Research IT infrastructure efforts across all systems and oversee the operational activities of the team.
Develop and maintain strong team processes and capabilities through the enhancement, deployment, and maintenance of methods, metrics, tools, training, education, and communication.
Create, advise, and ensure operational processes and procedures are in place and documented for the stability and reliability.
Capture and report on teamwork assignments reflecting status, priority, capacity, and utilization.
Support the manager to define team activities, direction, and priorities.
Lead troubleshooting exercises or incident teams. May be asked to lead a group of peers to resolve urgent issues.
Collaborate with other Leads and managers to create and support the vision for the evolution of integrated research systems and applications.
Meet regularly with staff; conduct frequent huddles, team meetings, and one-on-ones with staff.
Regularly track work of staff; prioritize work for team and individuals.
Assist with developing trainings for staff.
Engage in managing scope, schedule, and budget of projects. Provide cost estimates for budgeting and project purposes.
Develop and deliver improved communications, reporting, use of common project tools, processes and methodologies, and standards.
Act as a primary contact person for the team to the end user community, cross-team projects and IT Services application teams. Serve as the primary escalation point for technical design issues and questions and an escalation point for high severity requests as needed.
Identify and report team metrics to management and executive leadership.
Design responsibilities to include participation in data source mapping, data transactional/transformation mapping, and data stream mapping, and optimization.
Participate in translation of high-level and detailed business requirements into technical solutions that address organizational, clinical and systems' needs.
Develop Research IT infrastructure plan and implementation strategy in concert with applicable analyst and programming team leads.
Lead the assessment of changes to system feeds (both structure and content) due to system/application upgrade or enhancement to determine if there is any impact to existing data transfer and/or system interface programming.
Lead the design, development, testing, and maintenance of the application/systems lifecycle process.
Lead requirements gathering and documentation, and documentation of acceptance criteria.
Evaluate and provide expert advice and configuration support for integrating third party tools with existing systems.
Provide architectural expertise in analyzing, designing and developing the enterprise database systems and setting standards for operations, development and security.
Lead the design and specification of the hardware and storage architectures supporting the database platforms.
Coordinate and lead trainings for end users to effectively utilize assigned computer systems.
Define/monitor processes necessary to ensuring timely, high-quality delivery of services.
Participate in and occasionally represent the team in weekly leadership meetings as required. Communicate activities to leadership and staff.
Manage senior and leadership level customer relationships.
Provides feedback to the manager on team member performance and is involved in the performance evaluation process.
Provides feedback to the manager on work-related issues, including those that might lead to employee corrective action.

Consultations and Customer Relationship Management (20%)
Function as primary point of contact for any and all matters specific to Research IT infrastructure.
Provide advice and consultation to partners and management regarding development of database technologies and interfaces.
Evaluate and provide expert advice and configuration support for integrating third party tools with existing systems.
Guide relationships with business stakeholders in designing a database infrastructure to support identified business objectives.
Develop a trusted relationship with key customer stakeholders and executive sponsors; build and maintain strong, long-lasting relationships.
Work with team leads, project managers, and vendors to determine project scope, duration, technical requirements, and work plan.
Communicate clearly the progress of active initiatives to internal and external stakeholders.
Represent the Research IT team as a committed partner in all customer interactions.

Team Operational Improvement Projects (20%)
Use project management principles to plan, execute, and monitor operational efforts necessary to improve team operations related to product production and support. Operational efforts are projects that are not large enough to be managed via the PMO such as:
Develop standards related to the work of the team.
Develop or refine processes and/or workflows.
Negotiate processes with other ITS teams.
Define scope, develop work plans, track status, and provide regular reports on progress and any issues.
Identify solutions when problems are encountered.
Proactively identify any issues that might impact the on time delivery of the project and propose options to keep the project on schedule.
Keep all project stakeholders informed of status.
Collaborate appropriately with other team members to ensure broad knowledge to drive the project work and proper preparation for operational handoffs.
Create or update operational documentation associated with the project work.
Work with the Research IT teams to develop and enforce standardized methodology for the development of interface systems and participate in technology reviews and continual improvement of UWM technologies.
Exercise technical and organizational leadership to initiate, carry out and complete successful development and maintenance projects.
Negotiate processes with other ITS teams.

Mentoring (15%)
Mentor team members in technical and departmental knowledge, practices, processes, and procedures.
Guide customers and other staff in best practices, technical trends, and valuable resources.
Provide feedback to Manager on team members, customers, and other staff to support the development of training and education.
Lead and mentor team members in troubleshooting or problem-solving exercises.
Collaborate with Manager on and occasionally lead staff professional development activities.
Develop and maintain best practices and a training curriculum.
Provide guidance on interdepartmental infrastructure and data integration initiatives.

Personal Development Activities (5%)
Provide operationa leadership for complex problem diagnosis, resolution and ongoing maintenance activities for partners, Senior Computing Specialists and Systems Programmers as they relate to the use and access to databases, the content of specific databases, and the relationships among enterprise data stores.
Regularly help the Research IT team and Affiliated Developers stay current via presentations, knowledge sharing, design reviews, etc.
Actively contribute to technical user groups and online forums to maintain current knowledge of research infrastructure technologies and how they may be effectively used to solve business problems.
Maintain awareness of infrastructure technology advances and lead team activities to examine when and how new approaches can be applied to the work at UW Medicine.
Foster the use of modern data integration principles at UW Medicine.

Other (5%)
Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.
Work with manager to set professional goals for career development.
Act as back-up for other team members and functions, as needed.

The Lead is responsible for organizing and overseeing the operational activities within a defined team. Lead responsibilities include:
Make assignments and distribute workload, manage the day-to-day workflow within the defined team, lead team meetings and huddles, and report to manager regarding completion of workflow.
Take direction from the Director of Research IT and implement within the Research IT Infrastructure team.
Coordinate implementation and oversee the work of a group assigned to a specific project, including identification of assignments and responsibility, establishing work deadlines for project team members, and coordinating completion of activities.
Act as a liaison to customers and project managers, and represent the team to management.
Mentor team members on techniques, best practices, operational expertise, and their knowledge of Research IT infrastructure solutions in order to improve the team's ability to communicate with stakeholders and assist in creating solutions to business problems.
Though the Lead has no formal human resources responsibilities, this position may:
Provide feedback to the manager on work-related issues, including those that might lead to corrective action.
Provide feedback to the manager on recruiting, hiring, and performance evaluation (i.e. gather customer feedback, draft evaluation, attend the review meeting with the manager and co-worker).
Act as the primary contact for issue escalation and engage team members in conflict resolution.
Vet purchases on behalf of the team.
Collaborate with other leads, supervisors, and managers to coordinate services and negotiate operating level agreements.
May backfill the manager's role on an interim basis for when a manager is out of the office for a planned or unplanned event.
This position will include the regular functional leadership of team staff as well as contract staff in the execution of assigned activities. This leadership includes providing direction to internal and contract staff as well as serving as the primary escalation point for issues and questions.
Must lead operational projects without direct supervisory authority.

REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience.

6+ years of experience must include:
1+ year(s) of formal mentorship for technology professionals.
6+ years of progressively responsible, professional IT experience designing, programming, maintaining, and optimizing virtualized systems infrastructure.
6+ years of professional IT experience in designing, programming, maintaining, and infrastructure, as well as the following:
Using containers and containerization software (e.g., Podman, Docker)
Optimizing virtualized systems including virtual machines and containers, e.g., using Kubernetes.
Relational database technologies including clustered deployments and advanced configuration and scaling; preferably using MSSQL, MariaDB, or Oracle.
4+ years of experience and/or strong familiarity with Cloud solutions and deployments; preferably using AWS, Azure, GCP, or similar.
6+ years of professional IT experience with the UNIX and Windows operating system.
4+ years of experience in web server configuration and security management / hardening; preferably using Apache.
4+ years maintaining compliance with FedRamp systems
Advanced experience leading significant projects in clinical or biomedical research environment server deployment and configuration and/or database development.
Extensive experience with virtualization technologies and their application within a clinical or biomedical research environment.
Demonstrated experience leading small to large, creative teams.
Proficiency with Shell programming.
Proficiency with scripting languages (e.g., Python).
Proficiency with modern source version control (e.g., Git).
Exemplary end-user and customer service orientation with a diverse groups of customers, including leadership and management. Strong experience guiding other engineers in their customer relationships.
Demonstrates and leads small migration activity or specialized application area (i.e., test management, IT controls, etc.)

DESIRED

Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master's, PhD, etc.)
Experience in an environment with multiple integration engines.
Experience evaluating and selecting new infrastructure technologies.
Experience with cloud-based infrastructure platforms (e.g. Azure, AWS, and Google).
Experience with or knowledge of containerization processes.
Experience with several of the following database platforms: Microsoft SQL Server, Oracle, PostgreSQL, MySQL.
Understanding of Data Architecture, Data Warehousing, Data Mining and Business Intelligence concepts and technologies.
Experience with large academic health care enterprise projects or operations.
Experience administering a clustered, or otherwise highly available environment.
Familiarity with current web programming and development technology.
Knowledge of Microsoft Windows scripting tools, utilities and languages in the context of SQL Server.
Working knowledge of UNIX and/or Linux operating systems, including programming using Bash shell, Korn shell and/or Python scripting languages.

CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations - HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.

#monster
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.


The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.


The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

COVID-19 VACCINATION REQUIREMENT Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: UW Medicine IT Services, Bellevue , LEAD, RESEARCH IT INFRASTRUCTURE ENGINEERING, Engineering , Bellevue, Washington