LEAD, RESEARCH IT INFRASTRUCTURE ENGINEERING
Company: UW Medicine IT Services
Posted on: June 23, 2022
Req #: 207610 Department: UW MEDICINE IT SERVICES Appointing
Department Web Address: http://uwmits_hires.uwmedicine.org/ Job
Location Detail: Primary work location may be fully remote within
the US or at the Safeco Plaza Building on the corner of 4th and
Madison in downtown Seattle Posting Date: 05/31/2022 Closing Info:
Open Until Filled Salary: Salary is commensurate with education and
experience. Shift: First Shift Notes: As an employee you will enjoy
generous benefits and work/life programs. For detailed information
on Benefits for this position, click here. A higher degree of
All across UW Medicine, our employees collaborate to perform the
highest quality work with integrity and compassion and to create a
respectful, welcoming environment where every patient, family,
student and colleague is valued and honored.
UW Medicine's IT Services department has an outstanding opportunity
for an Research Infrastructure Engineering Lead!
UW Medicine's Information Technology Services (ITS) department is a
shared services organization that supports all of UW Medicine. UW
Medicine is comprised of Harborview Medical Center (HMC), UW
Medical Center-Montlake (UWMC-Montlake), UW Medical
Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Primary
Care (UWPC), UW Physicians (UWP), UW School of Medicine (SOM) and
Airlift Northwest (ALNW). In addition, UW Medicine shares in the
ownership and governance of Children's University Medical Group and
Seattle Cancer Care Alliance (a partnership between UW Medicine,
Fred Hutchinson Cancer Research and Seattle Children's). ITS is
responsible for the ongoing support and maintenance of the
infrastructure and applications which support all of these
institutions, along with the implementation of new services and
applications that are used to support and further the UW Medicine
In collaboration with UW Medicine IT Services ('ITS') and under the
general guidance of the Director of Research IT, who sets direction
and priorities, the primary focuses of the Infrastructure
Engineering Lead ('Lead') are to:
supporting the direction and priorites of the Manager by
coordinating and overseeing the operational activities and system
maintenance, and ensuring standard services are meeting appropriate
prioritizing and distributing the workload throughout the team,
managing the day-to-day workflow, and reporting to the manager the
status of work assignments;
leading the analysis of existing systems to ensure they offer
adequate security and effectively meet the needs of researchers and
leading the analysis of business requirements to identify new
hardware, operating systems, or connectivity solutions
providing a point of escalation for operational and other service
identifying and proposing service management improvements;
providing advice, coaching and mentorship to team on work
techniques, best practices, and operational expertise; and
serving as the manager's delegate to represent the team to
customers, project managers, technical leadership and
Areas of responsibility will include, but are not limited to:
leading and maintaining strong, long-lasting stakeholder
relationships by developing a solid understanding of Research IT
infrastructure needs, current practices, pain points, and strategic
ensuring the timely and successful delivery of Research IT
infrastructure solutions according to stakeholder needs and
organizing the successful planning, design, implementation and
transition of new systems and applications that further the mission
of patient care, research and teaching;
identifying and reporting team metrics to management and
mentoring and guiding other Engineers in their customer
This position must be able to work independently and within a team
environment managing multiple priorities in a fast-paced
Leading RIT Infrastructure Team Operational Activities (35%)
Lead Research IT infrastructure efforts across all systems and
oversee the operational activities of the team.
Develop and maintain strong team processes and capabilities through
the enhancement, deployment, and maintenance of methods, metrics,
tools, training, education, and communication.
Create, advise, and ensure operational processes and procedures are
in place and documented for the stability and reliability.
Capture and report on teamwork assignments reflecting status,
priority, capacity, and utilization.
Support the manager to define team activities, direction, and
Lead troubleshooting exercises or incident teams. May be asked to
lead a group of peers to resolve urgent issues.
Collaborate with other Leads and managers to create and support the
vision for the evolution of integrated research systems and
Meet regularly with staff; conduct frequent huddles, team meetings,
and one-on-ones with staff.
Regularly track work of staff; prioritize work for team and
Assist with developing trainings for staff.
Engage in managing scope, schedule, and budget of projects. Provide
cost estimates for budgeting and project purposes.
Develop and deliver improved communications, reporting, use of
common project tools, processes and methodologies, and
Act as a primary contact person for the team to the end user
community, cross-team projects and IT Services application teams.
Serve as the primary escalation point for technical design issues
and questions and an escalation point for high severity requests as
Identify and report team metrics to management and executive
Design responsibilities to include participation in data source
mapping, data transactional/transformation mapping, and data stream
mapping, and optimization.
Participate in translation of high-level and detailed business
requirements into technical solutions that address organizational,
clinical and systems' needs.
Develop Research IT infrastructure plan and implementation strategy
in concert with applicable analyst and programming team leads.
Lead the assessment of changes to system feeds (both structure and
content) due to system/application upgrade or enhancement to
determine if there is any impact to existing data transfer and/or
system interface programming.
Lead the design, development, testing, and maintenance of the
application/systems lifecycle process.
Lead requirements gathering and documentation, and documentation of
Evaluate and provide expert advice and configuration support for
integrating third party tools with existing systems.
Provide architectural expertise in analyzing, designing and
developing the enterprise database systems and setting standards
for operations, development and security.
Lead the design and specification of the hardware and storage
architectures supporting the database platforms.
Coordinate and lead trainings for end users to effectively utilize
assigned computer systems.
Define/monitor processes necessary to ensuring timely, high-quality
delivery of services.
Participate in and occasionally represent the team in weekly
leadership meetings as required. Communicate activities to
leadership and staff.
Manage senior and leadership level customer relationships.
Provides feedback to the manager on team member performance and is
involved in the performance evaluation process.
Provides feedback to the manager on work-related issues, including
those that might lead to employee corrective action.
Consultations and Customer Relationship Management (20%)
Function as primary point of contact for any and all matters
specific to Research IT infrastructure.
Provide advice and consultation to partners and management
regarding development of database technologies and interfaces.
Evaluate and provide expert advice and configuration support for
integrating third party tools with existing systems.
Guide relationships with business stakeholders in designing a
database infrastructure to support identified business
Develop a trusted relationship with key customer stakeholders and
executive sponsors; build and maintain strong, long-lasting
Work with team leads, project managers, and vendors to determine
project scope, duration, technical requirements, and work plan.
Communicate clearly the progress of active initiatives to internal
and external stakeholders.
Represent the Research IT team as a committed partner in all
Team Operational Improvement Projects (20%)
Use project management principles to plan, execute, and monitor
operational efforts necessary to improve team operations related to
product production and support. Operational efforts are projects
that are not large enough to be managed via the PMO such as:
Develop standards related to the work of the team.
Develop or refine processes and/or workflows.
Negotiate processes with other ITS teams.
Define scope, develop work plans, track status, and provide regular
reports on progress and any issues.
Identify solutions when problems are encountered.
Proactively identify any issues that might impact the on time
delivery of the project and propose options to keep the project on
Keep all project stakeholders informed of status.
Collaborate appropriately with other team members to ensure broad
knowledge to drive the project work and proper preparation for
Create or update operational documentation associated with the
Work with the Research IT teams to develop and enforce standardized
methodology for the development of interface systems and
participate in technology reviews and continual improvement of UWM
Exercise technical and organizational leadership to initiate, carry
out and complete successful development and maintenance
Negotiate processes with other ITS teams.
Mentor team members in technical and departmental knowledge,
practices, processes, and procedures.
Guide customers and other staff in best practices, technical
trends, and valuable resources.
Provide feedback to Manager on team members, customers, and other
staff to support the development of training and education.
Lead and mentor team members in troubleshooting or problem-solving
Collaborate with Manager on and occasionally lead staff
professional development activities.
Develop and maintain best practices and a training curriculum.
Provide guidance on interdepartmental infrastructure and data
Personal Development Activities (5%)
Provide operationa leadership for complex problem diagnosis,
resolution and ongoing maintenance activities for partners, Senior
Computing Specialists and Systems Programmers as they relate to the
use and access to databases, the content of specific databases, and
the relationships among enterprise data stores.
Regularly help the Research IT team and Affiliated Developers stay
current via presentations, knowledge sharing, design reviews,
Actively contribute to technical user groups and online forums to
maintain current knowledge of research infrastructure technologies
and how they may be effectively used to solve business
Maintain awareness of infrastructure technology advances and lead
team activities to examine when and how new approaches can be
applied to the work at UW Medicine.
Foster the use of modern data integration principles at UW
Participate in all aspects of improving the team, including
education/training of other team members and contributing to
process/communication improvement initiatives.
Work with manager to set professional goals for career
Act as back-up for other team members and functions, as needed.
The Lead is responsible for organizing and overseeing the
operational activities within a defined team. Lead responsibilities
Make assignments and distribute workload, manage the day-to-day
workflow within the defined team, lead team meetings and huddles,
and report to manager regarding completion of workflow.
Take direction from the Director of Research IT and implement
within the Research IT Infrastructure team.
Coordinate implementation and oversee the work of a group assigned
to a specific project, including identification of assignments and
responsibility, establishing work deadlines for project team
members, and coordinating completion of activities.
Act as a liaison to customers and project managers, and represent
the team to management.
Mentor team members on techniques, best practices, operational
expertise, and their knowledge of Research IT infrastructure
solutions in order to improve the team's ability to communicate
with stakeholders and assist in creating solutions to business
Though the Lead has no formal human resources responsibilities,
this position may:
Provide feedback to the manager on work-related issues, including
those that might lead to corrective action.
Provide feedback to the manager on recruiting, hiring, and
performance evaluation (i.e. gather customer feedback, draft
evaluation, attend the review meeting with the manager and
Act as the primary contact for issue escalation and engage team
members in conflict resolution.
Vet purchases on behalf of the team.
Collaborate with other leads, supervisors, and managers to
coordinate services and negotiate operating level agreements.
May backfill the manager's role on an interim basis for when a
manager is out of the office for a planned or unplanned event.
This position will include the regular functional leadership of
team staff as well as contract staff in the execution of assigned
activities. This leadership includes providing direction to
internal and contract staff as well as serving as the primary
escalation point for issues and questions.
Must lead operational projects without direct supervisory
Bachelor's degree in Computer Science, Information Technology,
Business Administration, or related field or equivalent combination
6+ years of experience must include:
1+ year(s) of formal mentorship for technology professionals.
6+ years of progressively responsible, professional IT experience
designing, programming, maintaining, and optimizing virtualized
6+ years of professional IT experience in designing, programming,
maintaining, and infrastructure, as well as the following:
Using containers and containerization software (e.g., Podman,
Optimizing virtualized systems including virtual machines and
containers, e.g., using Kubernetes.
Relational database technologies including clustered deployments
and advanced configuration and scaling; preferably using MSSQL,
MariaDB, or Oracle.
4+ years of experience and/or strong familiarity with Cloud
solutions and deployments; preferably using AWS, Azure, GCP, or
6+ years of professional IT experience with the UNIX and Windows
4+ years of experience in web server configuration and security
management / hardening; preferably using Apache.
4+ years maintaining compliance with FedRamp systems
Advanced experience leading significant projects in clinical or
biomedical research environment server deployment and configuration
and/or database development.
Extensive experience with virtualization technologies and their
application within a clinical or biomedical research
Demonstrated experience leading small to large, creative teams.
Proficiency with Shell programming.
Proficiency with scripting languages (e.g., Python).
Proficiency with modern source version control (e.g., Git).
Exemplary end-user and customer service orientation with a diverse
groups of customers, including leadership and management. Strong
experience guiding other engineers in their customer
Demonstrates and leads small migration activity or specialized
application area (i.e., test management, IT controls, etc.)
Previous experience in and knowledge of academic healthcare systems
and/or operational environments.
Advanced degree (e.g., Master's, PhD, etc.)
Experience in an environment with multiple integration engines.
Experience evaluating and selecting new infrastructure
Experience with cloud-based infrastructure platforms (e.g. Azure,
AWS, and Google).
Experience with or knowledge of containerization processes.
Experience with several of the following database platforms:
Microsoft SQL Server, Oracle, PostgreSQL, MySQL.
Understanding of Data Architecture, Data Warehousing, Data Mining
and Business Intelligence concepts and technologies.
Experience with large academic health care enterprise projects or
Experience administering a clustered, or otherwise highly available
Familiarity with current web programming and development
Knowledge of Microsoft Windows scripting tools, utilities and
languages in the context of SQL Server.
Working knowledge of UNIX and/or Linux operating systems, including
programming using Bash shell, Korn shell and/or Python scripting
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work
The individual in this position is expected to work normal daytime
hours. The work may be performed in either an office environment or
by telecommuting with manager approval; however, significant
off-hours and weekends may be needed to resolve problems and
respond to emergencies. This individual is expected to be available
for emergencies (business continuity/disaster recovery efforts) on
a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this
position requires the ability to travel to alternative work
locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical
ITS provides services to all UW Medicine organizations - HMC,
UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The
individual in this position must learn many organizational
structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in
Applicants considered for this position will be required to
disclose if they are the subject of any substantiated findings or
current investigations related to sexual misconduct at their
current employment and past employment. Disclosure is required
under Washington state law.
Committed to attracting and retaining a diverse staff, the
University of Washington will honor your experiences, perspectives
and unique identity. Together, our community strives to create and
maintain working and learning environments that are inclusive,
equitable and welcoming.
The University of Washington is a leader in environmental
stewardship & sustainability, and committed to becoming climate
The University of Washington is an affirmative action and equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, gender
expression, national origin, age, protected veteran or disabled
status, or genetic information.
To request disability accommodation in the application process,
contact the Disability Services Office at 206-543-6450 or
COVID-19 VACCINATION REQUIREMENT Governor Inslee's Proclamation
21-14.2 requires employees of higher education and healthcare
institutions to be fully vaccinated against COVID-19 unless a
medical or religious exemption is approved. Being fully vaccinated
means that an individual is at least two weeks past their final
dose of an authorized COVID-19 vaccine regimen. As a condition of
employment, newly hired employees will be required to provide proof
of their COVID-19 vaccination. View the Final candidate guide to
COVID-19 vaccination requirement webpage for information about the
medical or religious exemption process for final candidates.
Keywords: UW Medicine IT Services, Bellevue , LEAD, RESEARCH IT INFRASTRUCTURE ENGINEERING, Engineering , Bellevue, Washington
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