L2 Enterprise Operations Engineer with Security Clearance
Company: Koniag Government Services
Location: Seattle
Posted on: April 19, 2024
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Job Description:
ATS Job ID 23100105 Arlluk Technology Solutions, a Koniag
Government Services company, is seeking an experienced L2
Enterprise Operations Engineer with a TS/SCI clearance to support
ATS and our government customer in Washington, DCWe offer
competitive compensation and an extraordinary benefits package
including health, dental and vision insurance, 401K with company
matching, flexible spending accounts, paid holidays, three weeks
paid time off, and moreEssential Functions, Responsibilities &
Duties may include, but are not limited to:--- Coordinate with IT
service center and/or EL1 Service Desk--- Execute EL2 Service
Request Management, Incident Management, and Problem Management
processes.--- Resolve EL2 tickets, i.e., customer escort, device
installation, break-fix, etc.--- Route and escalate remaining
tickets to appropriate EL3 SMEs--- Integrate with other service
providers, as necessary.--- Refer unrelated tickets to appropriate
entity.--- Complete EL2 tickets within the target time defined by
the SLA.--- Implement rules and Standard Operating Procedures
directed by Diplomatic Security and the FAH or FAM--- Maintain
trouble-shooting guidelines and directories supporting the Program
Office services.--- Participate in other ITIL processes
(configuration management, change management, release management,
service-level management, availability management, capacity
management, service continuity management, information security
management)--- Monitor IT infrastructure through prescribed tools
and continuously ensure systems monitoring tools are configured to
ensure comprehensive system state awarenessWork Experience,
Knowledge, Skills & Abilities:--- 3-5+ years of experience with IT
or computer information systems--- Experience with troubleshooting
IT hardware--- Experience with Active Directory management---
Experience with the use of IT Service Management (ITSM) tools,
including BMC Remedy or ServiceNow--- Knowledge of Microsoft Server
Operating Systems and VMWare virtualization--- Ability to work
independently on projects and advanced tickets.--- Bachelor's
Degree in related-field or equivalent experienceWorking Environment
& Conditions This job operates in a professional office environment
and has a noise level of mostly low to moderateThis role routinely
uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machinesThis position is
primarily indoors, consistent with a standard office position and
has a noise level of mostly low to moderateThe incumbent is
required to stand, walk; sit; use hands to finger, handle, or feel
objects, tools, or controls; reach with hands and arms; talk and
hearThe workload may require the incumbent to sit for extended
periods of timeThe incumbent must be able to read, do simple math
calculations and withstand moderate amounts of stressThe incumbent
must occasionally lift and/or move up to 25 lbsSpecific vision
abilities required by the job include close vision, distance
vision, color vision, depth perception, and the ability to adjust
focusOur Equal Employment Opportunity Policy The company is an
equal opportunity employerThe company shall not discriminate
against any employee or applicant because of race, color, religion,
creed, sex, sexual orientation, gender, or gender identity (except
where gender is a bona fide occupational qualification), national
origin, age, disability, military/veteran status, marital status,
genetic information, or any other factor protected by lawWe are
committed to equal employment opportunity in all decisions related
to employment, promotion, wages, benefits and all other privileges,
terms, and conditions of employmentThe company is dedicated to
seeking all qualified applicantsIf you require accommodation to
navigate or to apply for a position on our website, please contact
Heaven Wood via e-mail at or by calling 703-488-9377 to request
accommodationKoniag Government Services (KGS) is an Alaska Native
Owned corporation supporting the values and traditions of our
native communities through an agile employee and corporate culture
that delivers Enterprise Solutions, Professional Services and
Operational Management to Federal Government AgenciesAs a wholly
owned subsidiary of Koniag, we apply our proven commercial
solutions to a deep knowledge of Defense and Civilian missions to
provide forward leaning technical, professional, and operational
solutionsKGS enables successful mission outcomes for our customers
through solution-oriented business partnerships and a commitment to
exceptional service deliveryWe ensure long-term success with a
continuous improvement approach while balancing the collective
interests of our customers, employees, and native communitiesFor
more information, please visit www.koniag-gs.comEqual Opportunity
Employer/Veterans/DisabledShareholder Preference in accordance with
Public Law 88-352
Keywords: Koniag Government Services, Bellevue , L2 Enterprise Operations Engineer with Security Clearance, Engineering , Seattle, Washington
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