Service Engineer - Avionics, PSO, Amazon Prime Air

Company: Amazon
Location: Seattle
Posted on: April 1, 2026

Job Description:

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Avionics Service Engineer to drive development of hardware and software functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This position is accountable for maintaining exceptional technical reliability across drone operations through close collaboration with design engineering teams and driving continuous improvement cycles in drone system architecture. Working in partnership with drone operations and cross-functional engineering teams, you will deliver engineering analysis and solutions that enhance system reliability and performance. The ideal candidate will use data-driven insights to identify improvement opportunities and lead their implementation. As a key member of the PSO team, this avionics hardware engineer will drive hardware and software design initiatives, improve manufacturability, conduct failure analysis, and enable scalability. The role demands hands-on involvement with proven troubleshooting expertise, innovation within design constraints, and rapid execution. You will leverage operational data and customer feedback to champion system enhancements and resolve field-discovered engineering challenges. Cross-functional engineering competencies (mechanical, electrical, and software development fundamentals) are required, along with excellent technical communication and documentation capabilities. Success in this role depends on your ability to distill complex system functions into clear insights and communicate effectively with stakeholders across all organizational levels. This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. - Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent - 2 years of hardware design and validation of components, subsystems and systems experience - Experience troubleshooting issues and root cause analysis - Knowledge of SolidWorks simulation or Ansys Finite Element analysis tools - Experience with prototyping and implementation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 96,600.00 - 160,000.00 USD annually

Keywords: Amazon, Bellevue , Service Engineer - Avionics, PSO, Amazon Prime Air, Engineering , Seattle, Washington