BellevueWARecruiter Since 2001
the smart solution for Bellevue jobs

Manager, Sales Operations

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: February 25, 2021

Job Description:

To open the chat window click on the message us link from the contact us drop down The Digital Design team is dedicated to delivering digital to retail experiences. This position will lead and manager a team of Sr. Customer Experience Managers and will have direct responsibility for driving digital customer experience projects and programs. These projects and programs will focus on delivering World Class customer experiences in addition to driving channel metrics and creating operational efficiencies. This position is a key role responsible for advocating on behalf of the customer and ensuring a Frontline employee experience exists to support the customer.

Position will be located in Bellevue, WA. What you'll do in your role.

  • Manage and support team of customer experience managers and analysts. Establish and maintain frontline support metrics. Standardize program and operational support and procedures in areas including, Merchandising and Pricing management, Program management, Channel Communication, project execution and effectiveness, and reporting for key metrics. Assist field with getting answers for operational questions and issues impacting sales and partner relationships. Manage accountability of team in adhering to operational standards and procedures.
  • Design and develop programs in key areas of the business such as: introduction of new digital to retail customer experiences, virtual customer assistance and innovative fulfillment options. Accountable for lifecycle management of these before said programs; end to end ownership.
  • Serve as Lead on channel projects that require project requirements gathering, documentation, reporting, financial exposure and consolidation (spiff programs, partner & customer events, enterprise efforts, data and information validation). Uphold sales operations standards and ensure communication to all of field sales and frontline impacted groups.
  • Achieve and maintain a significant level of knowledge of retail technology, operations and processes, methods and procedures, competitive issues and interdepartmental operations. Ensure that employees obtain the appropriate training and support to apply their knowledge and skills on the job, in the desired way, and achieve the desired results.
  • Communicate business strategies, expectations, and challenges to inspire action throughout an assigned team; Know and understand the competitive marketplace and leverage that knowledge and understanding to better serve assigned customers.
  • Responsible for budget analysis and management in relation to programs under management, including tracking expenses to budget and reporting on expenditures by area. Manage processes for Digital Design team as well as tracking performance results.
  • Also responsible for other Duties/Projects as assigned by business management as needed. The experience you'll bring.
    • 2-4 Years: Management Experience.
    • 2-4 Years: Telecommunications Experience.
    • 2-4 Years: Project/Program Management Experience.
    • Experience In Budget Management And Analysis Preferred. Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Investment options Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Paid R & R Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge. Ongoing education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. What's it like to work at T-Mobile? Find out. "The most amazing company ever!" Current Field Sales Recruiter in Waterville, ME Pros Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people! Cons We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change. Advice to Management John is the best CEO! Keep communicating, keep things fun, let's be number one! "Great Work & Great People!" Current Diversity & Inclusion Field Program Manager in Albuquerque, NM Pros Culture, leadership, growth, flexibility, & benefits Cons None, I love it! I can't think of any right now. "One of the best jobs I've ever had" Former Anonymous Employee in Bellevue, WA Pros Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture -- people didn't seem miserable. Cons As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I've worked for. Advice to Management Don't advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board. EOE Statement Equal Employment Opportunity

      We take equal opportunity seriously-by choice.

      T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Connect with us T-Mobile USA, Inc. is an Equal Opportunity Employer.

Keywords: T-Mobile USA, Inc., Bellevue , Manager, Sales Operations, Executive , Bellevue, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Enterprise Sales Director - West Region (21-115)
Description: DescriptionPosition Summary: The Enterprise Sales Director ESD will represent, present, demonstrate, negotiate, and sell Spok's suite of solutions to current customers, prospects, consultants, and (more...)
Company: Spok
Location: Seattle
Posted on: 02/25/2021

Director of Service Development, Scientific Services
Description: Director of Service Development, Scientific Services - Facilities Management Summary: br br Seattle Genetics is seeking They will lead and manage a team of highly skilled, diverse SMEs in their day-to-day (more...)
Company: IowaLifeScience
Location: Bothell
Posted on: 02/25/2021

Inventory Clerk- Extra Holiday Cash!
Description: Great way to make some extra Holiday Cash br br Inventory Clerk- Retail br br Description: br A local leading retail organization is currently seeking experienced Inventory Clerks in (more...)
Company:
Location: Lynnwood
Posted on: 02/25/2021


Director/Senior Director, People and Operations
Description: Director/Senior Director, People and Operations For more than 40 years, Philanthropy Northwest has served as a leader, collaborator, and partner, working side-by-side with our members and partners in (more...)
Company: Philanthropy Northwest
Location: Seattle
Posted on: 02/25/2021

Marketing Coordinator
Description: Great company looking to bring on a Marketing Coordinator to help grow their company This candidate will need to be very timeline
Company:
Location: Seattle
Posted on: 02/25/2021

Assistant Manager - *Top Dollar Earning Potential*
Description: Are you currently working for a slow paced office/team Are you looking to move into management and have proven to be successful in your field We
Company:
Location: Seattle
Posted on: 02/25/2021

Executive Director, Cell Therapy Quality Site Head
Description: Executive Director, Cell Therapy Quality Site Head Bothell - WA - US At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.--In oncology, hematology, (more...)
Company: Bristol-Myers Squibb
Location: Bothell
Posted on: 02/25/2021

Credit Assistant start to $35000 -
Description: Fantastic opportunity to utilize your AR/AP experience with this leading retailer/distributor. Take on the responsibility to support the credit dept. setting up new accounts, performing credit/ref checks, (more...)
Company:
Location: Seattle
Posted on: 02/25/2021

Case Manager - Days - Seattle , WA - JOB-00446258
Description: FlexCare is a nationwide leader in the staffing of travel nurses and clinicians. With access to thousands of facilities around the country, our mission is to deliver premier travel staffing solutions (more...)
Company: FlexCare Medical Staffing
Location: Seattle
Posted on: 02/25/2021

Director, Oracle Cloud Applications
Description: TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since
Company: TrueBlue
Location: Gig Harbor
Posted on: 02/25/2021

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Bellevue RSS job feeds