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Director of Implementation and Professional Services

Company: CloudMoyo, Inc.
Location: Bellevue
Posted on: April 4, 2021

Job Description:

Director of Implementation and Professional Services

  • Bellevue, WA, USA
  • Full-time Company Description CloudMoyo --is the partner of choice for solutions at the intersection of cloud and AI, partnering with organizations like Microsoft and Icertis to help modern enterprises define their path to the cloud and help them in their transformational enterprise data journey. Our proven track record includes developing enterprise solutions for Fortune 2000 companies. Recently Seattle Business Magazine selected CloudMoyo as #5 in the 2020--"100 Best Companies to Work For" --in Washington state, our second year in a row to be included in the prestigious list. We are rapidly expanding across the United States and globally! Our headquarters is in Bellevue, WA, and we have an innovation center in Pune, India and a presence in Kansas City, MO. Life at CloudMoyo Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our--workplace culture --is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits. If you're a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure. Curious what it's like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor, where were we consistently rank high.--Check out the reviews --to learn more! We are responding to the COVID-19 pandemic, and its impact on our lives and businesses alike, with a "4 rings of responsibility" approach. With this in mind, almost all CloudMoyo employees are working remotely and will continue to do so until the pandemic situation improves. The 4 rings of responsibility are: -- Take care of self -- Take care of family -- Take care of community -- Take care of business Job Description
    • Own and lead the end to end delivery of multiple ICM implementation projects.--
    • Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule, and effort.
    • Build and nurture strong client relationships and expand the footprint of CloudMoyo in identified accounts.
    • Lead (People Management) the US team in overall delivery.
    • Engage in--pre-sales support and practice development.
    • Track metrics, foresee and fix issues and manage client--escalations.
    • Develop and implement PMO processes and policies, direct project management staff, and work with other department leaders to define, prioritize, and develop projects and programs.--
    • Work collaboratively with an offshore team of product subject matter experts, engineers and project managers.
    • Build and foster internal consulting capability within the implementation team.
    • Travel Involved - 30 to 50% (within US and International). Qualifications
      • 15+ years of relevant experience in managing programs/portfolios of enterprise application implementations with end to end responsibility for program management, customer satisfaction and business expansion preferably in CPQ/CLM domain for products such as Apttus, Zycus, Exari, Ariba.
      • Demonstrate a good understanding of SDLC, project management and implementation methodologies and their application.
      • Experienced leader and manager with over five years of experience--building high performing teams.
      • Hands on experience dealing with escalations, and addressing issues with customers. Highly focused on customer satisfaction.
      • Experience defining systems strategy, developing process flow diagrams, and systems requirements, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
      • Direct client engagement experience (preferably CXO level) over multiple end-to-end implementations
      • Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts Additional Information
        • Comprehensive healthcare benefits including medical, dental, and vision plans.
        • Flexible saving accounts and health savings accounts.
        • Generous 401(k) match to help you save for retirement.
        • Short and long-term disability and life insurance benefits to prepare for the unexpected.
        • An employee assistance program to assist with the everyday challenges of life, such as caring for an elderly parent, going through a divorce, the loss of a family member or pet, or finding education/tutoring resources for your children.
        • Paid leave for new parents.
        • Flexible work hours that promote a healthy work/life balance.
        • Initial stipends to support the setup of your remote-based office and reimbursement for business-related expenses.
        • Career development opportunities and a stipend to ensure your continued growth.
        • A fast-paced and welcoming culture that will value your ideas and contribution from day one. CloudMoyo is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. CloudMoyo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CloudMoyo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has a presence. All your information will be kept confidential according to EEO guidelines. Director of Implementation and Professional Services

Keywords: CloudMoyo, Inc., Bellevue , Director of Implementation and Professional Services, Executive , Bellevue, Washington

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