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Veterans Preferred - Business Analysis Manager (Customer Care)

Company: T-Mobile
Location: Bellevue
Posted on: April 6, 2021

Job Description:

Military Veterans are Encouraged to Apply. At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.(ApplicantAccommodation@ or call 1-844-873-9500). In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).This high-visibility role generates analytical insights that influence leadership decision-making and positively impact the business. You will be tasked with performing data mining and analysis to understand the customer base and seek opportunities for improvement in customer experience and cost to serve, as well as quantitatively evaluate the impact of new initiatives on customer metrics. A successful candidate will have the ability to quickly pivot and redirect focus around salient business needs.At least 18 years of age.Legally authorized to work in the United States.High School Diploma or GED.5+ years analysis experience (data mining, mathematical/statistical modeling, and data visualization) in a corporate environmentStrong mathematical, analytical, and interpersonal skillsA talent for prioritizing and meeting deadlinesProven track record of self-directed work efforts and occasionally leading junior colleaguesAdvanced proficiency in SQL and Teradata with knowledge of relational databasesExperience with PowerBI and Tableau a plusTelecommunication experience preferredEducationMinimum RequiredBachelor's Degree. Quantitative concentrationMBA preferred#LI-JF1 Responsibilities:Enterprise Core CompetenciesRequires proficiency in customer focus, change & innovation, critical thinking, relationship building & influencing, and results focus. Essential FunctionsPerform data analysis to understand the customer base and find opportunities for improvement in customer experience and cost to serve.Demonstrate advanced proficiency and comfort working across the data pipeline in both SQL and Teradata. Perform extensive data cleaning and mining while ensuring validity and quality of data in support of analytics end uses.Develop impactful customer segmentation models and statistically analyze the relationships between multiple attributes on target outcomes.Design and evaluate treatment and control groups for analyzing the impact of new initiatives and business decisions on key metricsWork closely with internal clients to perform requirements capturing and understand business processes that impact data quality and modeling assumptionsCreate executive-level presentations and present complex analytical findings in a clear and concise manner. Possess the ability to influence leadership through fact-based analysesTake a continuous improvement approach to streamlining and documenting data, models, and processesWork to tight deadlines in a fast-paced environment while ensuring quality of workMaintain technical skills and expertise through continuing education and training. Actively seek new skills and look for means to transfer current skillset to other team members when appropriateWe Take Equal Opportunity Seriously - By Choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Keywords: T-Mobile, Bellevue , Veterans Preferred - Business Analysis Manager (Customer Care), Executive , Bellevue, Washington

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