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Device Lab Manager

Company: Experis
Location: Bellevue
Posted on: May 6, 2021

Job Description:

Device Lab ManagerLocations : Westlake, TX or Bellevue, WAOnsite only !!

  • Device Errors
  • Bugs
  • Tracking
  • Processing
  • Needs to have good communication skills as they will be talking to internal and external throughout the Country - liaison
  • Processes - good documentation
  • Application Process - issues
  • Device Testing knowledge is helpful
  • System Administration background and/or NOC Engineer - Tier 1-2 Support - be able to pivot in a hectic environmentResponsibilities
    • Monitoring and troubleshooting system operations
    • Monitoring Perfecto clouds, devices and hardware
    • Hands on troubleshooting of mobile devices and servers
    • Information gathering and analysis of device trends, logs and behaviors
    • Provide insight for customer oriented activities and goals.
    • Maintain mobile device database.
    • On-Boarding of new devices into client's
    • Troubleshooting Windows and Mac systems as part of Client's SaaS solution.
    • Remote management of servers.
    • Troubleshooting cloud and mobile device issues.
    • Ticketing and change management tools.
    • Update mobile device firmware and software.
    • Imaging of on-site hardwareRequirements
      • Must be able to work in a customer on site environment and perform routine as well as technical tasks.
      • Be able to be an on-call resource for emergency situations.
      • Excellent customer communication skills are required.
      • High organizational ability, self-directed and ability to be flexible.
      • Strong analytical, documentation, and communication skills.
      • Out of the box thinker
      • Experience with trouble ticketing and change management tools.
      • Excellent English - written and verbal.
      • Ability to communicate with international colleagues / customers.
      • PC literate - MS Windows, Word, Excel, Outlook, SharePoint
      • Knowledge of Android and iOS operating systems
      • Optional: Knowledge of AWS, Confluence, JIRA, Salesforce
      • Energetic individual who thrives in a high growth, entrepreneurial environment.

Keywords: Experis, Bellevue , Device Lab Manager, Executive , Bellevue, Washington

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