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Senior Manager of Brand Insights

Company: MOD PIZZA
Location: Bellevue
Posted on: November 19, 2021

Job Description:

No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door. We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODness--. Come be part of it. Summary The Sr. Manager, Brand Insights is a 6-month temporary assignment that will be responsible for leading brand insights for MOD Pizza to drive marketing strategy and insights. Key Responsibilities * Lead all brand insights for the business to drive strategy and consumer led thinking * Launch and manage all stages of quantitative and qualitative consumer research studies to answer key business questions, including: research proposals, methodology design, operational execution, and analysis & reporting * Collect data, draw insights, and leverage research findings to provide guidance and make business-oriented recommendations to senior leaders, product/culinary and operations * Track and report on competitive landscape and industry trends * Develop and field primary research studies such as: brand tracker, attitudes & usage studies, pricing research, customer sentiment, marketing/ad research, customer segmentation, etc. * Create and formalize a new product testing framework to drive LTO and innovation testing, including concept testing, prototype testing, and market testing * Own and democratize the voice of the customer through post-purchase survey and passively collected customer service data * Supervise the daily operations of and lead strategic planning for the customer service team Basic Qualifications * Extensive quantitative and qualitative primary research experience, leading to deep understanding of consumers * Proven track record of generating, sharing and championing insights to various levels of the organization * High attention to detail as well as the ability to see the big picture * Ability to deal successfully with ambiguity, limited resources and time constraints * Strong data and analytical skills. Ability to analyze data and translate into meaningful insights * Engaging storyteller who can present findings that allow non-researchers to empathize with our consumers * Skilled at project management, vendor management, organizational skills and attention to detail is a requirement. Comfortable leading multiple projects against multiple (tight) timelines, at once * Strong communication and collaboration skills allowing for successful cross-functional relationships with internal teams, as well as external vendors * Thrive in a dynamic and fast-pasted environment; able to adapt to changing business needs Preferred Qualifications * 8-10 years of primary research experience, including some on the vendor side * Bachelor's or graduate degree in relevant field * Experience leading and developing a team * Background in food & beverage or retail a definite plus Physical Requirements Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically. Want to help us spread MODness---? Apply today! MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.

Keywords: MOD PIZZA, Bellevue , Senior Manager of Brand Insights, Executive , Bellevue, Washington

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