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Communications Manager

Company: Mindtree
Location: Bellevue
Posted on: January 16, 2022

Job Description:

The ideal candidate will play a critical role in shaping the way our company is perceived by key audiences. You will drive brand awareness by being involved in all stages of the communications process from concept to message development to result oriented evaluation Responsibilities - The Communications Manager's primary responsibility of aggressively working with engineering and partner comms teams to ensure timely delivery of customer facing comms. - Strong understanding of urgency and Time to Notification requirements. - Manage Communication calls with relevant stakeholders during high severity issues. - Collaborate / Communicate proactively and get the required information over the bridges from the various engineering teams to record and report them for future analysis. - Able to Learn/Understand the processes faster. - Will be part of 365x24x7 team which is a highly visible and will be ready to work in On call / Shift Model. - Should be able to provide Timed, Targeted & actionable communication to the respective partners. - Should be able to run/Handle/Take ownership/communicate over several high priority bridges.
Qualifications - Should have worked in Major Incident Management roles (At least 2+ Years of Experience in Customer communications Management team). - Must have Associates Degree in Computer Science or higher and experience in Technical Support/Application Support/Major Incident Management. - Knowledge of Microsoft systems (Azure cloud, Windows Server, Windows Clients , Active Directory). - Good Understanding of IT Infrastructure Environment. - ITIL trained (Certification preferred ).

Keywords: Mindtree, Bellevue , Communications Manager, Executive , Bellevue, Washington

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