Operations Manager
Company: Mindtree
Location: Bellevue
Posted on: May 9, 2022
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Job Description:
Please find the JD below FYR:-
Job Description:-
From problem identification to full resolution, we own and handle
technical customer issues. As an Operations Manager (OM), you will
focus on building and leading a high performing team of engineers.
You will be responsible for ensuring our teams provide a positive
support experience. This includes being responsive to our customers
and effectively collaborating with stakeholders on the most
critical problems for customers.
We seek out people from diverse backgrounds and encourage them to
approach challenges unconventionally. People who:
# Are curious and intuitive in their approach
# Have a genuine desire to help people become their best
# Have a passion for working with customers to solve business
problems
# Like to co llaborate in multicultural environments
# Are not afraid to take risks, motivate others and celebrate wins,
both big and small
As an Operations Manager (OM), you will:
# Ensure your team builds the deep technical expertise, agility and
excellent communication and interpersonal skills needed to support
our customers effectively
# Conduct employee assessment discussions, provide coaching, share
feedback regularly and collaborate with employees on career
development.
# Manage all aspects of cus tomer support delivery, including daily
operations, scheduling, and meetings and addressing customer
feedback.
# Foster a strong partnership between the support teams and its
stakeholders in other parts of the business
# Partner with global peers to ensure consistency and
follow-through for global processes and coordination of
resources
Qualifications and Experience:
# Minimum of 3 years of experience leading and developing people
(preferably technical support teams)
# Familiarity with Micro soft Platform products
# Strong customer service, communication, and interpersonal
skills
# Flexibility and ability to adapt to ambiguous and changing
situations
# Ability to manage high-pressure situation
# Fluent in English (written and oral) i s mandatory
# Bachelor s degree in engineering, management or business, or
related field
ABOUT MINDTREE
Mindtree delivers digital transformation and technology services
from ideation to execution, enabling Global 2000 clients to
outperform the competition. "Born digital," Mindtree takes an
agile, collaborative approach to creating customized solutions
across the digital value chain. We are co-headquartered in
Bangalore, India and New Jersey.
Founded in 1999, we are now 16,000+ Mindtree Minds across the
globe. Our annual revenue crossed $780+ million in 2016-17.
Mindtree provides services in e-commerce, mobile applications,
cloud computing, digital transformation, data analytics, EAI and
ERP, with more than 290 clients and offices in 14 countries.
Visit http://careers.mindtree.com for more details
Mode of Hiring
Full time
Keywords: Mindtree, Bellevue , Operations Manager, Executive , Bellevue, Washington
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here to apply!
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