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Operations Manager

Company: Mindtree
Location: Bellevue
Posted on: May 9, 2022

Job Description:

Please find the JD below FYR:-
Job Description:-
From problem identification to full resolution, we own and handle technical customer issues. As an Operations Manager (OM), you will focus on building and leading a high performing team of engineers. You will be responsible for ensuring our teams provide a positive support experience. This includes being responsive to our customers and effectively collaborating with stakeholders on the most critical problems for customers.

We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who:
# Are curious and intuitive in their approach
# Have a genuine desire to help people become their best
# Have a passion for working with customers to solve business problems
# Like to co llaborate in multicultural environments
# Are not afraid to take risks, motivate others and celebrate wins, both big and small

As an Operations Manager (OM), you will:
# Ensure your team builds the deep technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively
# Conduct employee assessment discussions, provide coaching, share feedback regularly and collaborate with employees on career development.
# Manage all aspects of cus tomer support delivery, including daily operations, scheduling, and meetings and addressing customer feedback.
# Foster a strong partnership between the support teams and its stakeholders in other parts of the business
# Partner with global peers to ensure consistency and follow-through for global processes and coordination of resources

Qualifications and Experience:
# Minimum of 3 years of experience leading and developing people (preferably technical support teams)
# Familiarity with Micro soft Platform products
# Strong customer service, communication, and interpersonal skills
# Flexibility and ability to adapt to ambiguous and changing situations
# Ability to manage high-pressure situation
# Fluent in English (written and oral) i s mandatory
# Bachelor s degree in engineering, management or business, or related field

Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. "Born digital," Mindtree takes an agile, collaborative approach to creating customized solutions across the digital value chain. We are co-headquartered in Bangalore, India and New Jersey.
Founded in 1999, we are now 16,000+ Mindtree Minds across the globe. Our annual revenue crossed $780+ million in 2016-17. Mindtree provides services in e-commerce, mobile applications, cloud computing, digital transformation, data analytics, EAI and ERP, with more than 290 clients and offices in 14 countries.

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Mode of Hiring
Full time

Keywords: Mindtree, Bellevue , Operations Manager, Executive , Bellevue, Washington

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