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Business Program Manager, Unified Support Delivery Headcount Management

Company: Microsoft Corporation
Location: Bellevue
Posted on: May 12, 2022

Job Description:

We've lost our head! Come help us find it as a Business Program Manager leading the Unified Support headcount management function within MSUS.Microsoft Customer Success helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies and solutions to meet their individual and unique business needs. We are a team of exceptional people who deliver world class services, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement. The Unified Delivery Enablement & Excellence Team within Microsoft U.S. Marketing & Operations focuses on enabling excellence in delivery of enterprise class support through simplification, communication and optimization, and close partnerships with our Worldwide, American Time Zones, MS United States segment leads, and other business partners. We are seeking an experienced, business management oriented professional to lead the Headcount Management function (i.e. Customer Success Account Manager (CSAM) & Customer Engineer (CE)). - This role has extensive reach across key roles in the Customer Success business directly impacting resourcing and delivery in the Unified Support business. -As a Business Program Manager individual contributor in the Unified Delivery Enablement & Excellence Team you will have the opportunity to lead, develop and land key business programs across the US Customer Success business. The role requires an experienced thought leader who is resourceful and innovative, with a demonstrated knowledge in Unified Support, headcount management, strategy, communication, program landing, change management, and leadership. As part of a high performing group, you will achieve significant impact to the business with high visibility.

Keywords: Microsoft Corporation, Bellevue , Business Program Manager, Unified Support Delivery Headcount Management, Executive , Bellevue, Washington

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