Director of Revenue Operations

Company: Offerup
Location: Bellevue
Posted on: May 12, 2022

Job Description:

Are you ready to help shape the culture, playbook, and results of a growing salesforce organization? We are looking for a Director of Revenue Operations to apply the best analytical and business judgment to the current setup and future of a growing sales organization focused on multiple verticals As Rev Operations Leader, you'll be responsible for all reporting and analytics, business goal tracking, forecasting, driving operational efficiencies within OfferUp Sales Organization. You will be able to tie together Product, Sales, and Marketing to create a successful customer journey that will increase retention, and revenue. The successful candidate will demonstrate hands-on experience in an operations environment with a proven track record of business management with a customer-focused and analytical approach and a passion for working collaboratively. The successful candidate must be able to roll-up their sleeves, and work directly with the models/data. You will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Reporting to the VP of Sales you as the Director ofRevenue Operations will:

• Customer Journey. Creating a successful customer lifecycle starting with Awareness, and ensuring all steps along process are met, while increasing customer satisfaction and retention.
• Salesforce Productivity. Leads and pipeline metrics and optimization, team level and salesperson level performance and quota-setting, sales process improvement, sales forecasting
• Sales Strategy . Pricing, segmentation, expansion strategy, customer success, and cost to serve.
• Sales Segmentation. Helping the business identify the most effective and efficient way to scale multiple Sales Organizations with differing tooling needs
• Reporting . Defining foundational KPIs and reports for use by our executive team down to the team on the ground.
• Manage a team of 5-6 Program Managers, Salesforce.com Admins, or Data and Tools Program Managers.
• Be responsible for the management of all the tech stack that the sales team utilizes including, Salesforce.com, Gong, Outreach, Tableau, Seamless.AI and more.
• Be responsible for delivering critical insights that will evolve the way we sell to customers
• Drive reporting, insights generation, process improvements and consistency
• Partner in the day-to-day with Product, Data Engineering, Sales and Sales Operations to build tools, provide ideas to increase our sales results, and support current and prospect customers.
• Utilizing Jira/Scurm to ensure request backlogs are maintained and prioritized. -
• Investigate all major areas of our sales and service model looking for ways to increase productivity, revenue, and value delivered to customers The following are areas where your drive and could immediately make a big impact:
  • Recreate/processize weekly, monthly and quarterly sales reporting for all levels of our company, from the team on the ground to our executive leadership
  • Examine and optimize our lead generation activities; define a scalable process to create cold calling lists based on multiple prospect sources.
  • Support setting and measuring team and salespeople incentives and quotas
  • Deep dive into the performance drivers of our customers
  • Help identify the business needs and requirements for release of additional verticals. You'll thrive in this role if you have: All OfferUp employees are required to receive full Covid-19 vaccinations, per CDC guidelines. OfferUp will review accommodation requests due to a medical reason, or because of a sincerely held religious belief.
    • BA/BS Degree in Finance, Business Administration or related field required
    • 10+ years of experience in leading sales operations, sales compensation, business operations or comparative field, and/or financial analysis experience supporting a sales organization
    • Self-starter who hits the ground running and thrives on getting things done.
    • Comfortable working with executive-level, sales associates, and business team leaders
    • Strong work ethic and ability to multi-task, juggling multiple projects, excellent prioritization skills
    • Excellent written and verbal communication skills
    • Highly proficient with Salesforce, Excel, PPT, and SQL; Tableau a plus
    • Ability to accurately manipulate and move data to and from a variety of sources across multiple platforms; ability to query, sort, merge, combine, and summarize
    • Scripting/Workflow automation skills a plus

Keywords: Offerup, Bellevue , Director of Revenue Operations, Executive , Bellevue, Washington