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Account Manager

Company: Offerup
Location: Bellevue
Posted on: May 13, 2022

Job Description:

Are you a customer-focused salesperson and want to work at one of Seattle's most successful startups? OfferUp is seeking an Account Manager who is passionate about building relationships and connecting people through shared value and positive experiences. In this role, you will be the primary point of contact, focusing on building long-term relationships with auto dealers in our Verified Auto Dealership Program. - You must be a highly motivated person with a history of success delighting your customers and providing a consultative approach to problem-solving and creating opportunities. Here's more of what you will get to do:

  • Be the primary point of contact and build long-term relationships with Auto dealers in our Verified Auto Dealership program -
  • Ensure timely and successful delivery of our solutions according to dealer needs and objectives
  • Accountable for keeping current dealers satisfied and delivering exceptional client service on a day-to-day basis
  • Focus on identifying and closing upsell opportunities and retaining existing business
  • Lead, track, and report on all customer activities and results in our CRM (Salesforce.com)
  • Consulting, analyzing data, trends, and reports to consult with clients regarding their performance
  • Outreach of 30-40 client calls per day
  • Achieve upsell goals through educating customers on the value of our Verified Dealer Program and services
  • Coaching clients on how to best utilize our products and train them with new features/product You'll thrive in this role if you have: All OfferUp employees are required to receive Covid-19 vaccinations unless an employee is in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief.
    • 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, or New Business Development or other relevant experience
    • Track record of exceeding new business or upsell targets for 2-5 years -
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
    • Managing a large book of business - 200-300 accounts
    • Experience in delivering client-focused solutions based on customer needs
    • Experience in Microsoft Office Suite, Google Apps, Salesforce, Excel, Google Applications, and other reporting tools including B.I. Tools, Tableau.
    • You have exceptional written and verbal skills and can craft and articulate messages with a clear vision and assess client's real needs from their preferences
    • You're organized, reliable, and detail-oriented with the ability to work independently and create your own deadlines and use your bias to accomplish them
    • You're a people person who thrives off making customers happy, and you have 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, New Business Development, or relevant experience
    • Metrics Driven: You're process and metrics-driven with a track record of exceeding new business and upselling opportunities -
    • You're comfortable in a fast-paced environment and have a sense of humor and a can-do attitude that can infectiously and positively add to OfferUp's culture Helpful, but not required:
      • Multi-lingual; Spanish-speaking a big plus

Keywords: Offerup, Bellevue , Account Manager, Executive , Bellevue, Washington

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