Senior Client Service Manager
Company: Gallagher
Location: Bellevue
Posted on: May 13, 2022
Job Description:
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures. We are
seeking a Client Service Manager to join our growing team. Can you
deliver exceptional customer service? Are you interested in helping
a range of clients through issues that vary from relatively simple
to moderately complex? We are looking for people who are passionate
about building relationships with clients, will collaborate with
the sales team to achieve goals, constantly seek improvement and
will demonstrate the value Gallagher can provide. How will you
affect the business?
Take a leadership role in the renewal
process to ensure the best possible solutions are delivered to
clients in a high quality and timely manner. Secure existing
business and drive the sale of additional services and lines of
coverage. Nurture relationships with your buyer in the client
organization as well as with the day-to-day client representatives.
Guide your team members in addressing a client's risk management
needs through consultative conversations. Mentor Client Service
team members through continuous learning, transparent feedback and
strong talent development. Conduct periodic audits to ensure your
compliance to standards and service level. Maintain accurate client
and policy data and documents within your Gallagher systems. Use
Gallagher's technology to improve your productivity and quality.
Effectively manage multiple competing priorities. What skills will
make me successful in this role?
- Ability and desire to provide results.
- Develop professional relationships with your internal and
external partners.
- Effective communication.
- Utilize your resilient and adaptable mindset in the face of
shifting priorities.
- Eagerness to collaborate with all Gallagher teams and
employees. Required:
- Bachelor's degree with 5+ years client service and/or claims
management experience -OR-
- High School degree/GED with 10+ years client service and/or
claims management experience.
- Property & Casualty Insurance License. Desired:
- A minimum of 1+ years supervisory experience. U.S. Eligibility
Requirements:
- Interested candidates must submit an application and resume/CV
online to be considered.
- Are you 18 years of age or older or can you demonstrate legal
capacity to enter a contract?
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation.
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
work authorization.
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement which requires, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure. Gallagher
offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more. Gallagher believes that all persons are entitled
to equal employment opportunity and does not discriminate against
nor favor any applicant because of race, sex, color, disability,
national origin, religion, creed, age, marital status, citizenship,
veteran status, gender, gender identity / expression, actual or
perceived sexual orientation, or any other protected
characteristic. Equal employment opportunity will be extended in
all aspects of the employer-employee relationship, including, but
not limited to, recruitment, hiring, training, promotion, transfer,
demotion, compensation, benefits, layoff, and termination. In
addition, Gallagher will make reasonable accommodations to known
physical or mental limitations of an otherwise qualified applicant
with a disability, unless the accommodation would impose an undue
hardship on the operation of our business. #LI-AA2 Additional
Information
Keywords: Gallagher, Bellevue , Senior Client Service Manager, Executive , Bellevue, Washington
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