eCommerce SCM manager

Company: Samsung Electronics America
Location: Bellevue
Posted on: May 14, 2022

Job Description:

Position Summary

THE COMPANY
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

Role and Responsibilities

Responsible for managing the forecasting and supply chain management functions for eCommerce's Mobile Experience (MX) product categories. Responsible for collaborating with the eCommerce Business, Sales management, Samsung SCM, finance and the product marketing teams on a weekly basis to own and align on forecasting, supply and inventory planning functions.

Specific responsibilities include:

• Manage the forecasting of demand, supply and inventory for the designated products sold through SEA eCommerce to ensure attainment of revenue goals, optimization of in-stock and fulfillment rates, and customer satisfaction.
• Drive cross-functional collaboration to influence the eCommerce demand on the supply chain and prioritize demand for order fulfillment based on business objectives and customer segmentation.
• Confer with fulfillment sales management, business management and SEA Supply Chain Management on demand planning and forecasting assumptions and analysis.
• Measure key performance indicators to track and evaluate forecasts made, to assist in assessing the effectiveness of the demand planning & forecasting function.
• Monitor and report weekly allocation of supply and develop escalation paths when/where allocation constraints will impact financial targets, or will impact CX/ESDs
• Make recommendations on products to feature in merch or promotion planning to proactively prevent aging inventory
• Support business, marketing, inventory or production strategies, and organizational / supply chain improvement opportunities to meet market needs
• Review and assess risk to supply and demand variability and identify opportunities to manage and mitigate risk
• Develop, implement and use tools and technology for managing buy boxes and analyzing the supply chain and fulfillment elements of the eCommerce business.
  Skills and Qualifications
  
  Background & Competencies Required:
  
  
  • Knowledge of direct-to-consumer eCommerce business processes and best practices, in order to inform decision-making processes
  • Supply chain experience, with a focus on demand planning, preferably within an eCommerce business.
  • Prior experience in a consumer electronics manufacturer and/or retailer strongly preferred.
  • Strong knowledge of eCommerce best practices and trends;
  • Ability to navigate the Samsung organization to gather information, elicit feedback, gain buy-in, and engage others in B2C activities
  • Strong analytical, problem solving, and decision-making skills.
  • Excellent communication skills (verbal and written)
  • Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
  • 3 - 5 years of equivalent work experience required.
  • College degree required.
  • Proficiency in all components of Microsoft Office Suite as well as Tableau preferred.
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Keywords: Samsung Electronics America, Bellevue , eCommerce SCM manager, Executive , Bellevue, Washington