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Sr. Program Manager (Bellevue, WA)

Company: Red Oak Technologies
Location: Bellevue
Posted on: June 22, 2022

Job Description:

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-level professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
We are looking for a Sr. Program Manager who will be responsible for defining and driving the process, execution, and tools for incident management across products & services on the Intelligence Risk platform. The need to balance individual teams' requirements that align to consistent operating behaviors across the software organization provides the opportunity to work with complexity and to deliver significant impact.
Strong candidates have demonstrated the ability to dive into a complex problem space, identify and articulate user and business needs, and build efficient processes and solutions. You excel at building and fostering relationship with engineers and leadership, alike. Experience with incident management and business intelligence will be a key component of success.
Key Job Responsibilities --- Partner with multiple teams and disciplines to advance incident management maturity--- Increase efficiency in incident management structure and processes--- Help provide policies and procedures to operationalize incident management across the software organization--- Drive efforts to integrate incident inputs into a central incident management system--- Foster a culture of learning through retrospectives--- Provide visibility into key operational metrics--- Help teams analyze incident trends to uncover underlying problems to turn incidents into insights--- Conduct regular service reviews and drive prioritization of service improvements
Minimum Qualifications --- 5+ years of experience in program or project management in the software industry--- 2+ years of experience with incident management in a SaaS environment--- Experience owning program strategy, end to end delivery, and communicating results to senior leadership--- Demonstrated experience working with cross-functional teams to design and launch initiatives--- Excellent written, presentation, and verbal communication skills
Preferred Qualifications --- Practical application of program management methodology including agile at scale--- Demonstrated ability working in an ambiguous environment with ability to think strategically and execute methodically--- Experience handling changing priorities and using good judgment when working in stressful situations--- Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives--- High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously--- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization--- Ability to build and maintain open and collaborative relationships with various levels of leadership--- Usage of Kibana, LogicMonitor, Mixpanel, or similar monitoring tools

JOIN RED OAK TECHNOLOGIES! Please check out our available job opportunities: Let us help you find your next career opportunity!!

Keywords: Red Oak Technologies, Bellevue , Sr. Program Manager (Bellevue, WA), Executive , Bellevue, Washington

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