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Customer Campaign Manager, Customer Success (Remote Eligible)

Company: Smartsheet Inc
Location: Bellevue
Posted on: June 24, 2022

Job Description:

Smartsheet is looking for a Customer Campaign Manager, Customer Success -to influence and deliver new user onboarding initiatives and programs at scale. Through a combination of 1:many webinars, tech touch motions and other creative avenues you will have the exciting opportunity to help drive meaningful impact for users at the very beginning of their Smartsheet journey. - You will work closely with the Customer Success team, and your role is to develop, execute, and report on Scale Offerings which you will deliver through the CSM responsible for the account. -You'll execute this work though Gainsight or other platforms and will partner with Smartsheet professional services, product, marketing, sales and operations. For you, this is a career-defining opportunity to join us at an essential moment and have a significant impact. You have experience operating in a SaaS B2B company working with Customer / Post-sales teams and are at ease in a fast-paced and ever-changing environment.
This important role will report to the Manager of Customer Success Onboarding & New Creation Experiences and will be based at one of our offices or in the field.
You Will:

  • Be responsible for the development, delivery, and reporting on new scale initiatives that drive adoption of Smartsheet for thousands of new daily users
  • Analyze adoption trends and determine the 1:many motions needed to support these users across your designated area of focus in alignment with our Offerings
  • Partner with key stakeholders in Marketing, Product and others to create and present Webinars which drive high levels of usage in your assigned segment
  • Execute many of your programs through Gainsight
  • Ensure alignment to best practices in design and execution in order to support a land, adopt and expand motion

    You Have:

    • Experience working in a fast-paced, high growth software company on a post sale team, preferably 4+ years of customer-facing experience, working cross-functionally and managing customer transformation programs
    • Experience and success partnering across departments
    • Passion for analyzing complex problems, developing recommended solutions, and executing on your initiatives
    • Strategic, Quantitative, and Operational mix and approach with strong project management skills
    • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
    • Bachelor's degree in a relevant field is preferred
    • Strong presentation skills and the ability to communicate complex information broadly to an audience of varying skill levels

      Perks & Benefits:

      • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
      • Equity - Restricted Stock Units (RSUs) with all offers
      • Lucrative Employee Stock Purchase Program (15% discount)
      • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
      • Monthly stipend to support your work and productivity
      • Flexible Time Away Program, plus Incidental Sick Leave
      • Up to 24 weeks of Parental Leave
      • Personal paid Volunteer Day to support our community
      • Opportunities for professional growth and development including access to LinkedIn Learning online courses
      • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
      • Teleworking options from any registered location in the U.S. (role specific)

        Equal Opportunity Employer:
        Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
        At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!

Keywords: Smartsheet Inc, Bellevue , Customer Campaign Manager, Customer Success (Remote Eligible), Executive , Bellevue, Washington

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