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Program Manager Tech 2 (Remote)

Company: eXcell
Location: Bellevue
Posted on: July 31, 2022

Job Description:

At , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. - -We have a new and exciting position available for a qualified Program Manager Tech 2 to join a large, successful company for a remote position.Responsibilities:

  • Act as a technical resource and the position requires understanding Search Engine technologies as well as familiarity with API's.
  • Help deliver the highest level of customer satisfaction by understanding and identifying partners search needs, building, and maintaining strong working relationships, and managing multiple technical issues effectively.
  • Partner onboarding, technical support, process improvements, reporting and auditing and other API projects as needed.
  • Interface with the larger support vendor team to help resolve escalations, issues and improve processes.
  • Must be data driven and have a deep understanding of the importance of data and data analysis for all aspects of the work.
  • Candidates must understand APIs and be able to use tools to reproduce and troubleshoot issues.Requirements:
    • Excellent soft skills and the ability to work with and communicate with internal client and External partners at all levels.
    • Excellent customer and partner communication skills including the ability to triage a variety of issues and respond accordingly.
    • Good technical skills and ability to understand the client's stack (frontend and backend) and related APIs. Skill will be used to troubleshoot partner issues; including sharing information and working with CSS and partner teams to best support customers and partners.
    • Experience with Search Engines, SEO, Sitemaps, etc.
    • Experience using and implementing REST API's and JSON.
    • Data driven - Comfortable working with, and developing, recommendations based on business and usage data, customer input and metrics.
    • Communication - Excellent communication skills.
    • Must have the ability to work well with Marketing and other internal business teams as well as external partners.
    • Must have the ability to apply business acumen and logic to triage requests and respond accordingly.
    • Proven relationship building skills with experience managing multiple partner priorities and needs in internet time.
    • Experience working on PC software is required, (Word, Excel, PowerPivot for Excel, etc). CRM and DevOPS experience is a plus.
    • Partner PM experience working with partner dependencies on other teams is required.
    • Good project management skills.
    • Good follow up skills, self-motivated and self-starter.
    • Customer focus - Strong focus on customers and experience using findings from hands on customer research (usability, support feedback, focus group, survey, or competitive) to educate feature decisions and priorities.
    • Process oriented. - -Full COVID-19 vaccination may be required.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.INDRMT

Keywords: eXcell, Bellevue , Program Manager Tech 2 (Remote), Executive , Bellevue, Washington

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