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Sr Technical Product Manager

Company: Chewy, Inc.
Location: Bellevue
Posted on: September 17, 2022

Job Description:

Chewy is looking for aSenior Analytics Manager to join our Customer Service organization. This is a crucial role leading our journey to establish and mature capabilities across the pillars of insights and analytics, data science, business intelligence, and data enablement for one of the world's most renown and successful customer service teams.
You will also be responsible for partnering with Data and Engineering teams to evaluate and integrate new analytics platforms while continuously improving data governance and documentation across our verticals.
The ideal candidate has proven experience integrating and scaling data applications, exemplary data visualization skills, and a knack for delivering scalable data architecture. The ideal candidate excels at developing and delivering in fast-paced problem sets and building trust to partner cross-functionally. This individual is highly proficient in program management and has proven experience delivering high quality results with minimal direction from leadership. Strong written and verbal communication skills are required as this role will interface directly with cross-functional teams to roll out new tools, communicate infrastructure changes, and advocate data best practices.
What You'll Do:


  • Proactively assess the data needs of Customer Service operations and related functions and partner with data engineering teams to prioritize and QA development of new data tables, metrics, and products
  • Lead efforts to automate data extraction and sending of files to multiple stakeholders
  • Partner directly with Business Intelligence, Data Engineering, and Corporate IT teams to evaluate data products and integrate new tools and technology
  • Own and continually improve metrics documentation and data governance
  • Construct and deliver product roadmaps that deliver insightful and user-friendly dashboards for both internal and external customers
  • Partner with IT teams to construct downstream impact analysis and own change management communication for customer data sources

    What You'll Need:

    • Minimum of Bachelor's degree in Information Management, Economics, Finance, Math, Statistics or a related degree with analytics and quantitative and technical emphasis; MBA or Masters in Analytics preferred
    • Minimum 4 years developing dashboards, automating data processes, and building scalable analytics solutions, preferably in an ecommerce or retail setting
    • Excellent SQL skills and familiarity with cloud-based data storage and extraction processes
    • Advanced Tableau skills
    • Strong leadership and communication skills
    • Proven experience delivering high quality and insightful data visualizations and translating complex data into actionable insights
    • Exemplary stakeholder management and prioritization skills using systems, processes, and scalable frameworks
    • Proven experience delivering large scale analytics initiatives on tight timelines
    • Superior attention to detail and experience building processes to validate data integrity
    • Proven experience leading teams and delivering results in ambiguous and resource constrained environments
    • Ability to travel up to 10% of the time

      Bonus:

      • MBA, Masters in Analytics, or equivalent advanced academic degree
      • Experience working with Snowflake
      • Advanced technical skills using Python or Knime
      • Data modeling experience in Merchandising, Finance, Retail/Ecommerce

        Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
        If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact .
        To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:).

Keywords: Chewy, Inc., Bellevue , Sr Technical Product Manager, Executive , Bellevue, Washington

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