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Sr CS Program Manager

Company: Chewy, Inc.
Location: Bellevue
Posted on: September 22, 2022

Job Description:

Our Opportunity:
Chewy is looking for a Sr. CS Program Manager to join our Customer Service Team. to drive programs and optimizations aimed at providing Chewy customers a 7 star customer service experience while making Chewy the best place to work for our Customer Service team. In this role you will consult with our business and operations teams from ideation through deployment to ensure that the resulting customer experience meets the Chewy standard of excellence. You will use your strong analytic thinking and exceptional program management skills to build scalable processes and program structure to keep teams on track, support program growth, and to communicate with all levels of leadership.
What You'll Need:

  • 7+ years of experience delivering cross functional projects or in program/project management
  • 7+ years of experience working cross functionally with tech and non-tech teams
  • Experience defining program requirements and using data and metrics to determine improvements
  • Ability to think and perform in both strategic and tactical spaces, concurrently
  • Demonstrate an understanding of business strategy and metrics
  • Ability to multi-task and work well within a dynamic, fast-paced organization
  • Strong interpersonal skills with a positive, people-oriented attitude
  • Denote travel expectation % (0-10%)

    Bonus (if applicable):

    • Experience managing programs or operations in a Contact Center environment
    • Experience with Jira and/or Confluence
    • Experience in the online retail industry
    • PM Certification
      Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
      If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact .
      To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:).

Keywords: Chewy, Inc., Bellevue , Sr CS Program Manager, Executive , Bellevue, Washington

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