Sr CS Program Manager
Company: Chewy, Inc.
Posted on: September 22, 2022
Chewy is looking for a Sr. CS Program Manager to join our Customer
Service Team. to drive programs and optimizations aimed at
providing Chewy customers a 7 star customer service experience
while making Chewy the best place to work for our Customer Service
team. In this role you will consult with our business and
operations teams from ideation through deployment to ensure that
the resulting customer experience meets the Chewy standard of
excellence. You will use your strong analytic thinking and
exceptional program management skills to build scalable processes
and program structure to keep teams on track, support program
growth, and to communicate with all levels of leadership.
What You'll Need:
- 7+ years of experience delivering cross functional projects or
in program/project management
- 7+ years of experience working cross functionally with tech and
- Experience defining program requirements and using data and
metrics to determine improvements
- Ability to think and perform in both strategic and tactical
- Demonstrate an understanding of business strategy and
- Ability to multi-task and work well within a dynamic,
- Strong interpersonal skills with a positive, people-oriented
- Denote travel expectation % (0-10%)
Bonus (if applicable):
- Experience managing programs or operations in a Contact Center
- Experience with Jira and/or Confluence
- Experience in the online retail industry
- PM Certification
Chewy is committed to equal opportunity. We value and embrace
diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act
or similar law, or you require a religious accommodation, and you
wish to discuss potential accommodations related to applying for
employment at Chewy, please contact .
regarding information collected from job applicants and how we use
it, please click here:).
Keywords: Chewy, Inc., Bellevue , Sr CS Program Manager, Executive , Bellevue, Washington
Didn't find what you're looking for? Search again!