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Senior Manager - Travel and Hospitality Consulting

Company: Cognizant
Location: Bellevue
Posted on: September 22, 2022

Job Description:

Senior Manager, Consulting +
--- Bachelor's Degree in Business, IT, Engineering, or other relevant field (Required)

  • --- Advanced Degree in Business (Preferred).

    Problem and Scope Definition:

    • --- Work with engagement leadership and client to fully estimate scope and plan project accordingly.

      • --- Translate engagement objectives into defined scope and executable tasks for managers and team members.

        • --- Lead teams to form problem statement for project.

          • - Coach managers and/or team members to identify root cause of issue(s).

            • - Lead managers and team to construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so.

              • - Help each manager to define project boundaries and reporting cadence for their areas.

                • - Identify key stakeholders for each work stream.

                  • lead managers and/or team(s) to construct stakeholder analysis.

                    • - Identify engagement risks and mitigation strategies for each work stream and across work streams.

                      Requirements Gathering:

                      • --- Translate "big picture" for each manager/team to drive requirements.

                        • --- Partner with client and team to identify key process stakeholders for each work stream.

                          • --- Oversee managers to lead requirement gathering workshops.

                            • --- Sign off on quality and relevance of requirements before they go to client.

                              Business Analysis:

                              • --- Review recommendations as required to ensure direct tie with overall engagement objectives and value the client is seeking.

                                Engagement Delivery:

                                • --- Serve as "manager of managers" across several work streams and/or over a largescale project, including aggregation of work plans and coordination of tasks.

                                  • --- Actively assist managers in recruiting and managing the team In the event of resource constraints, provide air cover and escalation to remove constraints.

                                    • --- Drive effective communication and teaming with Cognizant verticals / horizontals across engagement(s) to ensure strong collaboration for a One Cognizant.

                                      • --- Ensure teams are not "reinventing the wheel" but instead leveraging bestofbreed tools and methods for more efficient and effective delivery.

                                        • --- Work with manager(s) and team(s) to deliver consistent client status updates across work streams regarding performance to objectives, engagement constraints and mitigation plan for risks/issues.

                                          • --- Serve as "second line of defense" (managers are first line) to ensure quality and timeliness of deliverables meet or exceed client expectations.

                                            Engagement Governance:

                                            • --- Manage engagement economics across one large or several smaller projects.

                                              • --- Manage engagement risk across work streams, including mitigation strategies.

                                                • --- Manage crossteam conflicts/constraints.

                                                  • escalate to engagement leadership as needed.

                                                    • --- Coordinate crossteam and client communication, including protocols and cadence.

                                                      Thought Leadership:
                                                      --- Manage across teams re:
                                                      research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels

                                                      • --- Serve as thought leader on relevant best practice.

                                                        Business Development:
                                                        --- In coordination with account team and D+ leadership:

                                                        • - Manage RFI/RFP responses and other business development opportunities.

                                                          • - Identify and pursue upsell opportunities with existing clients.

                                                            • --- Support annual account planning efforts as needed.

                                                              Customer Relationship Management:

                                                              • --- Build and maintain trusted working relationships with client counterpart(s) both within and beyond current scope of engagement.

                                                                • --- Be seen as a trusted resource who sees across current projects/work streams to the "big picture".

                                                                  Practice Development:

                                                                  • --- Identify and lead areas to build practice capabilities and presence.

                                                                    • --- Lead teams to package and cleanse engagement deliverables for practice reuse.

                                                                      • --- Help to lead service line development and case studies through the gathering of industry best practices and selfknowledge.

                                                                        Revenue Management:

                                                                        • --- Ensure personal utilization targets are achieved by working standard hours and supporting business development activities that create future billable opportunities.

                                                                          • --- Hold managers and team members to achieve personal utilization targets, including support in "internal marketplace" as in advance of current project close.

                                                                            --- Become exposed to and manage engagement metrics, especially personal sales (note:
                                                                            in some service lines, SMs have a specific sales target)

                                                                            Knowledge Management:

                                                                            • --- Lead creation of case studies, white papers and PoVs to both the practice and Cognizant's knowledge management repository.

                                                                              People Management:
                                                                              --- Manage managers and hold them accountable to:

                                                                              • - Set clear expectations for team/associates.

                                                                                • - Deliver continuous and constructive feedback.

                                                                                  • - Help each team member to improve performance.

                                                                                    • --- Help lead efforts in recruitment and onboarding of campus hires.

                                                                                      • --- Help deliver training and career development of individuals and teams.

                                                                                        • --- Be seen as a people leader people want to follow.

Keywords: Cognizant, Bellevue , Senior Manager - Travel and Hospitality Consulting, Executive , Bellevue, Washington

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