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Field Service Manager - Remote

Company: Symetra
Location: Bellevue
Posted on: November 20, 2022

Job Description:

Symetra has an exciting opportunity to join our team as a Field Service Manager!
About the role
As a Field Service Manager, you will implement and oversee field support programs and workflows designed to deliver best-in-class in customer service. You will be responsible for operations in each assigned sales office and the support team for Supplemental Health Life and Disability. In addition, you will lead a team of Regional Service Specialists (RSS) and Service Support Associates (SSA).
What you will do

  • Provide specific written objectives for field sales support teams in offices across the country
  • Support, enhance, and monitor individual performance for each team member
  • Interview, hire and train support staff in regional offices
  • Ensure that proper procedures are in place for all aspects of the Supplemental Health, Life, and Disability under 500 employee service model. This includes advocating for customers on claim related issues and delivering customer related materials for the Supplemental Health, Life, and Disability programs
  • Understand the overall administration of new and current customers
  • Facilitate legal, customer issues and complaints to ensure they're addressed in a timely manner by the appropriate individuals on the field service team and/or other internal contacts
  • Anticipate potential obstacles or trends affecting the industry and recommend solutions
  • Participate in special projects and/or committees with a goal of improving processes
  • Develop positive relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents)
  • Regularly attend customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team for groups with less than 500 employees
  • Anticipate business needs to facilitate system and workflow improvements and development
  • Forecast the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial

    Why Work at Symetra
    Here's what some of our employees have to say about why they work at Symetra:

    "Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor

    "If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" Cindy G. - Program Manager

    What we offer you
    Benefits and Perks
    We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

    • Flexible full-time or hybrid telecommuting arrangements
    • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
    • Paid time away including vacation and sick time, flex days and ten paid holidays
    • Give back to your community and double your impact through our company matching
    • Want more details? Check out our Symetra Benefits Overview

      Salary Range: $78,900 - $131,500/annual plus eligibility for annual bonus program

Keywords: Symetra, Bellevue , Field Service Manager - Remote, Executive , Bellevue, Washington

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