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Short-Term Disability Case Manager - Remote

Company: Symetra
Location: Bellevue
Posted on: March 18, 2023

Job Description:

Symetra has an exciting opportunity to join our team as a Short-Term Disability Case Manager!
About the role
As a Short-term Disability Case Manager, you'll make timely, accurate, and customer-focused Short-Term Disability, and/or Statutory Disability Insurance, and/or Absence Management claim decisions. You will work closely with clinical, vocational, employer, financial, and other informational internal and external sources to gather relevant data, compare it to the applicable contract/administrative agreement and procedural documents, conduct an analysis, and engage peers and management as appropriate.
What you will do

  • Make timely, accurate, and customer-focused STD, SDI, and AM new and ongoing claim decisions
  • Contact internal and external partners to obtain relevant clinical, vocational, employer, financial, and other information
  • Compare the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and render the claim decision as quickly as possible
  • Document the claim systems in an accurate and comprehensive manner while maintaining maximum levels of efficiency
  • Prepare and disseminate articulate written and verbal communication to assorted internal and external sources
  • Prepare, update, and use a claim management plan to attain the most appropriate outcome
  • Maintain a superior level of caring and empathetic customer service throughout all interactions. Take actions to earn the claimants and employer's trust and confidence. Anticipate customer needs and take action
  • Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence

    Why Work at Symetra

    Here's what some of our employees have to say about why they work at Symetra:
    "If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." Daniel P. - Senior Underwriter

    "The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you." Sydney S. - Actuarial Associate II

    What we offer you
    Benefits and Perks
    We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

    • Flexible full-time or hybrid telecommuting arrangements
    • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
    • Paid time away including vacation and sick time, flex days and ten paid holidays
    • Give back to your community and double your impact through our company matching
    • Want more details? Check out our Symetra Benefits Overview

      Hourly Range: $21.00 - $34.19 plus eligibility for annual bonus program

Keywords: Symetra, Bellevue , Short-Term Disability Case Manager - Remote, Executive , Bellevue, Washington

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