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Manager, Learning Subscriptions

Company: Cisco
Location: Bellevue
Posted on: March 19, 2023

Job Description:

What You'll Do

Cisco Learning and Certifications addresses the need for technical talent worldwide by providing the educational resources, training, certifications, social networks and communities, knowledge systems and consulting services that accelerate productivity, opportunity, and growth. Through education and expertise, Cisco Learning and Certifications drives the talent development needed to evolve the workforce of today to meet the demands of tomorrow.

The Cisco Learning and Certifications organization is looking for a creative Manager who can lead our learning subscription offer business.You will be responsible for building new vertical and horizontal learning offers, reaching new buying centers, and driving the transition to a recurring subscription learning business.You will own the strategy and roadmap for future offers and manage profitability across the entire offer portfolio.You will manage the top-level pricing strategy to drive growth and increase margins across the learning business.

Core Responsibilities Include:

  • Lead a team responsible for developing new learning subscriptions
  • Manage the product lifecycle for a collection of subscriptions covering digital, instructor-led, and blended learning offers
  • Evaluate market trends and managing a portfolio of offers to position Cisco as a leader in IT Learning
  • Build business cases, managing financial analysis, analyzing delivery capability readiness, and obtaining approvals for new subscriptions
  • Drive product requirements for subscription management, including billing, retention, user administration, and enterprise features
  • Develop and implement pricing and monetization models for various routes to market that increase market share while avoiding cannibalization
  • Work cross-functionally with members of the product team, data & analytics team, sales team and more to identify requirements for new features and opportunities that drive ARR, increase retention and reduce churn
  • Develop vertical subscriptions to address the unique needs of our customers, including for commercial, enterprise, government, education, healthcare, etc.
  • Identify new learning buying centers and creating business motions to address these buyers
  • Take new offers through the Customer Experience development management process from concept to launch
  • Create offer assets for sales and marketing, including service descriptions, product presentations, data sheets, etc.
  • Build sales and partner enablement for launching of new subscriptions
  • Track market trends around learning and subscriptions to continuously improve Cisco Learning offerings
  • Take an Agile approach to delivery, maximizing time to value with clearly defined acceptance criteria and quality measures
    Who You'll Work With

    You will collaborate with leadership, the Learning Portfolio Management team, the Business Development and Marketing teams, and other SMEs to determine product priorities and shape the offers portfolio.You will work with the compliance, financial and legal organizations to ensure all offers comply with Cisco standards.You will engage with the sales organization to capture requirements and deliver solutions with a market fit.You will partner with Portfolio Managers to determine pricing for individual products and offers.You will reach out to existing and new partners to maximize our capability to reach new buying centers and ensure mutual profitability.You will engage with the Customer Experience Development Management team to formalize and gain SLT approval for new offers.

    Who You Are

    A motivated self-starter with a bias for action. You have a history of performing well in a fast-paced environment and organizational skills to lead multiple projects with tight timelines effectively. You live and breathe SaaS sales and marketing models, with a deep understanding of key SaaS metrics.You have strong presentation and communication skills that drive influence across a highly matrixed organization.You have a commitment to putting the learner first.

    Required Skills:

    • At least 8 years of experience working as a Product Manager in an agile delivery model
    • People management experience
    • An in-depth understanding of subscription motions and metrics, including revenue models, ARR, MRR, CLV, CAC, and churn.
    • Entrepreneurial approach with a passion for learning
    • Demonstrate strong interpersonal, organizational and leadership skills
    • Excellent verbal and written communication skills
    • Strong business acumen, with an ability to align business objectives with technical requirements
    • Ability to prioritize and multi-task in a fast paced, changing environment
    • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions.
    • Knowledge of Cisco products and solutions across multiple disciplines
    • A vision for the dynamics of the overall IT industry, including market trends, areas of business investment, and nascent technologies
    • Creativity in addressing business problems and developing unique solutions
    • Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline

      Message to applicants applying to work in the U.S.:

      When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

      U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

      Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Bellevue , Manager, Learning Subscriptions, Executive , Bellevue, Washington

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