Assistant Food & Beverage Manager

-Hold a pre-shift meeting with staff prior to reporting to stations.
-Be prepared for each daily activity and review any variations with management and staff.
-Ensure Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
-Work in the Caf-- and in the Restaurant as necessary to cover staffing gaps.
-Communicate daily with department managers and F&B manager to assure consistency and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going basis and provide feedback. Address associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
-Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and equipment.
-Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a team player and encourage the teamwork attitude among staff.
-Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
-Plan, assign and direct work of associates.
-Promote open channels of communication between all hotel departments.
-Training