-Responsible for maintaining online ordering platforms, point of
sales, and online reputation
-Conduct inspections of work areas regularly and address items that
-Hold a pre-shift meeting with staff prior to reporting to
-Be prepared for each daily activity and review any variations with
management and staff.
-Ensure Work shifts are covered with adequate staff, ensure correct
staffing during peak periods and high occupancy.
-Work in the Caf-- and in the Restaurant as necessary to cover
-Communicate daily with department managers and F&B manager to
assure consistency and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going
basis and provide feedback. Address associate complaints and
-Supervise the staff and handle any associate situation.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times. Issue
daily and weekly cleaning assignments to include side work
-Maintain efficiency in the operation of the staff in a high
standard of quality of service and courtesy, bringing total
satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and
-Conduct frequent hospitality audits to ensure the staff are
conducting themselves in the manner appropriate for the department.
Ensure service standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a team player and encourage the teamwork attitude among
-Ensure all guests who experience a problem receive an appropriate
response, any promised compensation is delivered, and an
appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel
policy and applicable laws.
-Plan, assign and direct work of associates.
-Promote open channels of communication between all hotel
-Ensure all associates are safety conscious and trained in safe
-Have a thorough knowledge of hotel fire regulations and policy,
accident reports, safety programs, and what the direct duties are
in relation to each; ensure that all associates are properly
trained in these procedures.
-Facilitate new hire training.
-Facilitate departmental training modules; continually monitor,
evaluate, and revise training content to reflect changes in the
process; address the needs identified by associates.
-Be familiar with the operating procedures of all other areas of
the hotel, cooperating fully and in a friendly manner with those
areas to assure customer satisfaction.
-Route associate commendations received from guests to the person
responsible for assembling the daily packet.
-Notify management of any pertinent information related to shift
-Determine the requirements for and the follow up on special
groups, VIPs, etc.
-Follow supervisor's instructions and completes other duties as
directed or assigned.