Account Manager

Company: WE Communications
Location: Bellevue
Posted on: September 11, 2023

Job Description:

What We Need
As part of the Reactive Issues team, the Account Manager will help defend Microsoft's brand from reputational threats running the gamut from cybersecurity issues and geopolitical challenges, to domestic politics and corporate practices. In this capacity, the Account Manager will act as a strategic counselor to Microsoft, acting as an early warning system for emerging issues, working to develop messaging and strategy, and ultimately navigating high-volume and high-complexity news cycles with hands-on media relations.

What you'll be doing
Job Functions:

• 
  
• Manage and grow client relationships to assure internal and external stakeholders alignment, by negotiating and managing client expectations and satisfaction and managing workload across junior staff.
  
• Develop and execute reactive communication plans
  
• Provide strategic counsel to key clients and serve as a trusted advisor
  
• Build awareness and showcase capabilities, talent, and results internally and externally
  
• Support the team on data-oriented media landscape reports and social media conversation while also furthering team proficiency in data analysis/reporting.
  
• Daily engagement with key, senior level media/influencers; managing strategy related to unexpected news cycles and/or stories.
  
• Serve as project manager for complex project demonstrating strategic planning and creative thinking, including case studies, preparedness exercises, pitch development, etc.
  
• Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape.
  
• Identify global, digital, and social communications trends; counsel clients/agency in understanding the importance of social media engagement
  
• Assure internal and external stakeholders are aligned
  
• Serve as primary day-to-day contact with clients; proactively engage on issues
  
• Manage career development and performance of direct reports, managing up to senior staff on crisis issues, and client/team satisfaction while holding the team accountable to demonstrating agency values
  
• Other duties as assigned.
  
  What you've been able to accomplish
  Minimum/Preferred Requirements:
  
  • 
    
  • 5-6 + years of experience in integrated communications or PR, preferably in an agency setting and/or within an applicable industry; 2 + years of management experience required
    
  • Minimum of 3 years of experience with corporate image, issues/crisis management and strategic communications across multiple audience segments.
    
  • Exceptional media relations background with demonstrated capacity of working with global business and policy press to manage story development.
    
  • Experience supporting technology clients or technology, business; experience in cybersecurity a plus
    
  • Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel)
    
    
    Additional Requirements:
    
    • 
      
    • High level of analysis and strategic recommendations based on industry knowledge
      
    • High level of initiative; take accountability for role on projects
      
    • Demonstrated creative and strategic mindset
      
    • Has established editor and/or analyst relationships and has proactively placed stories
      
    • Made presentations to groups of all sizes; pitched new business
      
    • Client and business environment: - Customer service orientation is a must. - Job pressure may exist from requirement of handling multiple tasks
      
    • Experience working globally or with colleagues in multiple locations
      
    • Proficiency in data analysis and/or Excel
      
    • Fast-paced team environment (frequent tight deadlines, multitasking, etc.)
      
    • Strong presentation and consulting skills along with the ability to read, write and speak English
      
    • May need to work more than 40 hours per week on occasion
      
    • Ability to lift up to 25 lbs.
      
      About Us
      WE Communications:
      WE -is -one of the largest communications -and integrated marketing -agencies in the world. We're independent, we're all about our people - both our clients and our employees - and -we believe in the power of communications to move audiences to positive action. -
      
      For more than 30 years, we have been helping translate complex innovations into powerful, persuasive stories. Our sector expertise across key verticals - including technology, healthcare, consumer, and brand purpose - translates into insights and strategies that are informed, current and credible.
      
      We work with companies that are embracing the ever-evolving digital world to reinvent themselves, to deliver new value to their customers or reach them in new ways and ultimately improve people's lives.
      
      Your Salary: -
      The target range of base salary in all locations within the United States for this role is $85,000- $94,000 per year. Actual salary is influenced by a wide array of factors including but not limited to business needs, level of responsibility, skill set, level of experience, and geographical location. -
      
      
      Benefits: -- Comprehensive benefits program including medical, dental, and vision coverage -- Generous time off including PTO, holidays, annual wellness break, summer Fridays and personal days -- 401k plan including company match and financial wellness support -- 16 weeks of paid parental leave for all employees -
      - 22-24 weeks paid parental leave when coupled with Short-term disability -
      - 2 weeks caregiver leave -- Support with home office equipment -- Bi-annual Wellness Credits -- Monthly Technology Credit (to offset internet / phone costs) -- Community Engagement Days -- Learning and Development Programs for our employees -
      
      
      #LI-AK1--- -
      #LI-Hybrid--- -
      #LI-Remote--- -
      
      
      Equal Opportunity: -WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
      
      Diversity and Inclusion: -WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas -are welcomed and valued. Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.
      
      
      Beginning September 2023, North America employees will be asked to come into the office on Tuesdays only.

Keywords: WE Communications, Bellevue , Account Manager, Executive , Bellevue, Washington