Senior Manager, Internal Communications

Company: Savers, Inc.
Location: Bellevue
Posted on: November 19, 2023

Job Description:

We are a for-profit company that champions reuse. Shopping in our stores doesn't support any nonprofit, but donating your reusable goods does. We pay nonprofits for your stuff, helping them fund programs in our communities. TVI, Inc. is a registered professional fundraiser where required. Location: Bellevue, WA, United States
Job ID: 2019-14815 Geographic & job eligibility rules may apply Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay

• Actual amount based on position and hours worked
• Increases with length of service
• 40 to 80 hours annually Holiday Pay
  • Based on position and full-time/part-time status
  • 6 paid holidays plus 1 to 2 additional floating holidays Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Annual Bonus Performance Merit Increases Disability Insurance Job Title: Senior Manager, Internal Communications Who we are: -As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers - family of thrift stores, our impact, and the #ThriftProud movement at savers.com. -Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. -What you can expect:
    • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
    • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
    • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. What you'll be working on: Summary:As the Senior Manager, Corporate Communications, you will join a company passionate about internal communications and employee engagement and will further Savers' core purpose by inspiring our most important audience: our 22,000 team members across our corporate offices, field and reuse teams, and more than 300 stores in the US, Canada and Australia. This position requires a seasoned corporate communications professional who can support the company's Chief People Services Officer to help shape, implement and effectively communicate the company's overall HR communications strategy, initiatives and content. You will help the team position Savers as a global employer of choice and will be responsible for managing internal communications channels, as well as partnering with various stakeholders across the company, including the Senior Director of Marketing, to communicate corporate communications in a timely and effective manner.Success in this hands-on role includes deep knowledge of our business and a focus on connecting our team members to our values, key business initiatives and achievements with engaging, relatable and authentic storytelling across multiple platforms. Our ideal candidate has a proven track record creating and executing impactful, internally facing communications in medium to large organizations, preferably in the retail sector supporting HR business partners.Essential Job Functions:
      • Partners with the company's Chief People Services Officer to craft communication in support of global HR strategies and corporate initiatives, including but not limited to diversity, equity and inclusion, team member engagement and benefits communications. Works to measure the effectiveness of communications and to constantly improve their impact.
      • Serve as primary point of contact for HR business partners seeking to communicate messages across the company and to external audiences (i.e. hiring); provide strategic guidance to ensure messages are accurate, clear, and communicated effectively
      • Collaborate with senior leaders across the company to effectively drive the development of internal communication plans for business line priorities; identify where there may be communications gaps and/or needs and works to adjust plans as needed
      • Maintains master HR communications calendar inclusive of department communications
      • Lead the internal communications rhythm and approach by creating and maintaining core content; write, prepare and distribute communications including executive memos, organizational announcements, newsletters - as well as partner with in-house videographer and creative design teams to develop compelling visual storytelling (i.e. video and digital assets)
      • Support work to shape and manage the company's overall employment brand to promote and enhance the organization's reputation, including the company's LinkedIn content and other owned channel strategies, including external HR & hiring websites
      • Seek to assess, understand and leverage new technology and evolving communication methods
      • Assist in development of content, management of communications editorial calendar for our digital workplace employee engagement platform (FirstUp)
      • Support with coordinating company-wide events and meetings
      • Perform other duties as assigned What you have : Required Knowledge, Skills and Abilities:
        • Excellent writing and strategic planning skills combined with a sense of urgency, flexibility and strong attention to detail
        • Applies strategic thinking to every project and maintaining a clear focus on business priorities
        • Ability to understand complex topics and use strong communication skills to distill details into simple and actionable communications for large audiences
        • Strategic thinker, strong communicator and trusted partner who excels in a high volume, fast-paced environment
        • Strong organizational skills a must with the ability to be flexible and balance, prioritize and deliver results under tight deadlines and ambiguity
        • Ability to partner with, guide, and field requests from multiple business partners
        • Ability to anticipate issues and proactively recommend strategic solutions
        • Business maturity, confidentiality, and experience in working with senior executives
        • Positively contributes as part of a team in an evolving work environment with a can-do, learning mindsetMinimum Required Education, Training and Experience:
          • Bachelor's degree in communications, journalism or a related field or work experience
          • 8+ years of experience in internal and HR communications support
          • Prior experience supporting frontline audiences preferred
          • Technical proficiency in communication platforms and content management tools preferred but not required (i.e., FirstUp, Facebook Marketplace, poppulo, Beekeeper)
          • Strong command of MSWord, Outlook, PowerPoint and working knowledge of SharePointPhysical Requirements:
            • Ability to express or exchange ideas by means of the spoken word
            • Ability to receive detailed information through verbal communication, and to make the discriminations in sound
            • Ability to receive detailed information visually through written communication (both physical and electronic)FLSA StatusTravel:
              • Less than 10% Work Address: Hybrid work environment, working remotely and/or at the Savers headquarters located at 11004 SE 6th St, Bellevue, WA 98004 Join our Talent Network to receive our company news and jobs delivered to your inbox.Earn points and rewards every time you thrift, enjoy exclusive email offers, and other special perks as a member.
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Keywords: Savers, Inc., Bellevue , Senior Manager, Internal Communications, Executive , Bellevue, Washington