Crisis Management Representative
Company: Elevance Health
Location: Bellevue
Posted on: November 19, 2023
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Job Description:
WARNING: Please beware of phishing scams that solicit interviews
or promote work-at-home opportunities, some of which may pose as
legitimate companies. Elevance Health requires a completed online
application for consideration of employment for any position. We
will never ask you for a credit card, send you a check, or ask you
for payment as part of consideration for employment.
Crisis Management Representative
Job Family: Medical and Clinical
Type: Full time
Date Posted:Nov 16, 2023
Req #: JR95153
Location:
New Hampshire
Iowa
Texas
Virginia
Louisiana
Colorado
Vermont
Minnesota
Tennessee
Utah
Washington
South Dakota
Georgia
South Carolina
Michigan
Ohio
Rhode Island
Kentucky
North Dakota
Arkansas
New Jersey
Florida
District of Columbia, Washington
New York
Kansas
Delaware
New Mexico
Indiana
Arizona
Nevada
Massachusetts
Wyoming
Nebraska
Illinois
Alaska
Montana
California
Idaho
North Carolina
Alabama
Hawaii
Wisconsin
Pennsylvania
Missouri
Maryland
Connecticut
Oregon
West Virginia
Mississippi
Maine
Oklahoma
Description
Crisis Management Representative
Location: Remote
A proud member of the Elevance Health family of companies, Carelon
Behavioral Health, formerly Beacon Health Options, offers superior
clinical mental health and substance use disorder management, a
comprehensive employee assistance program, work/life support,
specialty programs for autism and depression, and insightful
analytics to improve the delivery of care.
Beacon Health Text to Chat Help Line offers superior clinical
mental health and substance use disorder management, a
comprehensive employee assistance program, work/life support,
specialty programs for autism and depression, and insightful
analytics to improve the delivery of care.
The Crisis Management Representative will be responding to chats
with people who are in a crisis, offering both in-the-moment
support through connections to a licensed crisis counselor or a
referral in the community. This is a nationwide network. We operate
24 hours a day, 7 days a week, 365 days out of the year. This is a
24 hour call center, open 365 days, with varied 1st, 2nd, and 3rd
shifts to include weekends. Training is Monday-Friday 10a-6p
EST.
How you will make an impact:
Manage incoming calls
Provide in the moment support
Make referrals in the community
Obtain intake (demographic) information from caller
Conducts a thorough radius search in Provider Finder
May act as liaison between Medical Management and internal
departments
Conducts clinical screening process
Minimum Requirements:
Preferred Skills, Capabilities and Experience:
BS/BA degree in a mental health or other human services field and
two years of experience working directly with individuals in need
of behavioral health services strongly preferred. Certain contracts
require a BS/BA degree.
Experience working on a phone/text/chat platform completing
assessments preferred
De-escalation skills
Motivational interviewing or similar skills
Strong oral, written and interpersonal communication skills
Problem-solving skills
For candidates working in person or remotely in the below
locations, the hourly* range for this specific position is $16.38
to $24.58
Locations: California; Colorado; Nevada; New York; Washington
State; Jersey City, NJ
In addition to your salary, Elevance Health offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). The salary offered for
this specific position is based on a number of legitimate,
non-discriminatory factors set by the company.--- The company is
fully committed to ensuring equal pay opportunities for equal work
regardless of gender, race, or any other category protected by
federal, state, and local pay equity laws .
Please be advised that Elevance Health only accepts resumes from
agencies that have a signed agreement with Elevance Health.
Accordingly, Elevance Health is not obligated to pay referral fees
to any agency that is not a party to an agreement with Elevance
Health. Thus, any unsolicited resumes, including those submitted to
hiring managers, are deemed to be the property of Elevance
Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives
and communities - and making healthcare simpler. A Fortune 20
company with a longstanding history in the healthcare industry, we
are looking for leaders at all levels of the organization who are
passionate about making an impact on our members and the
communities we serve. You will thrive in a complex and
collaborative environment where you take action and ownership to
solve problems and lead change. Do you want to be part of a larger
purpose and an evolving, high-performance culture that empowers you
to make an impact?
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing
various levels of flexibility while also ensuring that associates
have opportunities to connect in-person. Unless in a designated
virtual-eligible role and specified as primarily virtual by the
hiring manager, associates are required to work at an Elevance
Health location at least once per week, and potentially several
times per week. Specific requirements and expectations for time
onsite will be discussed as part of the hiring process. Candidates
must reside within 50 miles or 1-hour commute each way of a
relevant Elevance Health location.
The health of our associates and communities is a top priority for
Elevance Health. We require all new candidates in certain
patient/member-facing roles to become vaccinated against COVID-19.
If you are not vaccinated, your offer will be rescinded unless you
provide - and Elevance Health approves - a valid religious or
medical explanation as to why you are not able to get vaccinated
that Elevance Health is able to reasonably accommodate. Elevance
Health will also follow all relevant federal, state and local
laws.
Elevance Health has been named as a Fortune Great Place To Work in
2022, has been ranked for five years running as one of the 2023
World's Most Admired Companies by Fortune magazine, and is a
growing Top 20 Fortune 500 Company. To learn more about our company
and apply, please visit us at careers.ElevanceHealth.com. Elevance
Health is an Equal Employment Opportunity employer and all
qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, creed,
disability, ethnicity, genetic information, gender (including
gender identity and gender expression), marital status, national
origin, race, religion, sex, sexual orientation, veteran status or
any other status or condition protected by applicable federal,
state, or local laws. Applicants who require accommodation to
participate in the job application process may contact
ability@icareerhelp.com for assistance.
EEO is the Law
Equal Opportunity Employer / Disability / Veteran
Please use the links below to review statements of protection from
discrimination under Federal law for job applicants and
employees.
EEO Policy Statement
Know Your Rights
Pay Transparency
Privacy Notice for California Residents
Elevance Health, Inc. is anE-verify Employer
(https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
Need Assistance?
Email us (elevancehealth@icareerhelp.com) or call
1-877-204-7664
Keywords: Elevance Health, Bellevue , Crisis Management Representative, Executive , Bellevue, Washington
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