Operations Manager
Company: Sprague Pest Solutions
Location: Marysville
Posted on: April 18, 2024
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Job Description:
Description:Service Center Operations ManagerBeing an Operations
Manager for Sprague Pest Solutions means reinforcing Sprague's
commitment to uncompromising service and upholding the values of
consistency, accountability, respect, and teamwork. Operations
Managers supervise service technicians and support sales personnel
to achieve performance, quality, and growth goals. The Operations
Manager trains, coaches, and develops technicians to deliver
highest quality pest management service to clients.What you'll
do:Train technicians to locate, identify, destroy, control, and
repel pestsReview routing and scheduling for improvements to
efficiencyPartner with clients and provide support to technicians
to resolve service problems, ensure complaints are responded to
timely and follow-up steps are takenInspect technician's vehicles
and route work to ensure standards are met for safety, cleanliness,
quality, and serviceWork with branch manager, sales personnel, and
technicians to prepare client bids for special services, including
fumigation and bird workThis position will support the greater
Medford marketWhat we do at Sprague:Pests pose a serious threat to
public health and our world's food supply. Food-borne illnesses as
a result of bacteria transmitted by pests sicken millions of people
annually. Sprague's highly trained and dedicated team is driven to
design and deliver pest management programs using the latest
technology and products to safeguard people, property, and food,
and leave the smallest environmental footprint.Working for Sprague
means passionately delivering uncompromising service. We focus on
our commitment to our clients and ourselves; consistency,
accountability, respect; teamwork among co-workers, our clients,
and the community; and environmental responsibility in our approach
to pest prevention.Requirements:Must haves for this job:High school
diploma or equivalentValid Driver's License and Satisfactory Motor
Vehicle RecordAttention to detail and high standards of work
qualityHunger for knowledge and professional developmentCompetitive
approach to both individual and team performanceNice to haves for
this job:3+ years' experience in pest management2+ years'
experience in managing people and business operations1+ years'
experience in customer service, retail, food service, or
hospitalityPest control, industrial, or safety certificationsWhat
you'll get working here:Salary: $67,725-70,000 salary plus
incentivesA take-home service vehicle with gas cardCompany-provided
phone, laptop, uniforms, and safety equipmentOn-the-job training
and licensingPride in your work and the Sprague missionA supportive
team environment based on family valuesUnlimited growth
opportunities, with tuition assistance and leadership
trainingBenefits:Health, Vision, Dental Insurance within 30 days of
hire401K after 1 year, with 100% match up to 3% plus 50% match up
to 6%Paid time off: Personal time available day 1, holiday and
vacation time after 90 daysChildcare assistance and college savings
planAll offers of employment are contingent upon a satisfactory
motor vehicle record report that is checked annually.Sprague Pest
Solutions is an Equal Opportunity employer and promotes diversity
through a culture of inclusion and opportunity. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, disability, veteran status, or
any other characteristics protected by law. We are a drug and
smoke-free environment.In compliance with federal law, all persons
hired will be required to verify identity and eligibility to work
in the United States and to complete the required employment
eligibility verification form upon hire.Detailed Job
Description:Position SummarySupervise service personnel and support
sales personnel to achieve performance, quality and growth goals.
Passionately delivering uncompromising results through the work of
others.Essential Duties and ResponsibilitiesInteract with customers
and provide support to technicians to resolve service problems,
ensure client complaints are responded to timely and follow-up
steps are taken.Seek out potential clients, build route density for
technician routes, working with technicians and sales to find new
prospective clients, and look for ways to add value to existing
clients.Review routing and scheduling for improvements to
efficiency.Perform Quality Assurance audits at client sites.Coach
Service personnel to achieve performance goals.Communicate and
train technicians on new programs, processes and equipment.Ensure
that all assigned routes are completed which may require completing
pest prevention service route work to fill in for vacations,
vacancies, etc.Train technicians to locate, identify, destroy,
control, and repel pests. Use knowledge of pests' biology and
habits, along with pest management techniques such as applying
chemicals, setting traps, operating equipment, and modifying
structures to alleviate pest problems.Assist in maintaining and
monitoring inventory of supplies within standardsComplete vehicle
inspections of technicians to ensure proper inventory levels of
tools, equipment and materials, and ensure equipment is properly
maintained and safety requirements are met.Prepare client bids for
special services, including fumigations and bird work.Work flexible
schedule as required to meet client expectations, including
weekends and evenings. Occasional overnight travel may be
required.Ensure technicians and self are working in a safe manner
and adhering to OSHA, state requirements, and Sprague policies and
procedures and maintaining and utilizing required safety equipment
when providing pest management services.Ensure technicians and
self-maintain a clean company vehicle, comply with DOT and company
guidelines, operate vehicle safely and legally and according to
company guidelines and represent Sprague by keeping vehicle clean
and in good repair.Complete paperwork and electronic reporting on
PDA accurately and timely. Provide information to Service Center as
required, including synching PDA daily.Ensure technicians and self
participate fully in training opportunities provided to enhance
knowledge and to meet requirements for licensing.Ensure technicians
and self represent Sprague by wearing clean company uniforms and
appropriate footwear, maintaining personal hygiene and facial hair
standards at all times.Qualifications and RequirementsTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Knowledge, Skills
and AbilitiesKnowledge of federal, state, industry, and local
regulations as well as proficiency in the use of all safety
equipment and procedures.Behaves consistently and predictably; is
reliable, responsible and dependable in fulfilling obligations;
diligently follows through on commitments and consistently meets
deadlines.Diligently checks work to ensure that all essential
details have been considered; notices errors or inconsistencies,
and takes prompt, thorough action to correct errors.Projects a
professional image of oneself and the organization; demonstrates a
positive attitude towards work; takes pride in one's work and the
work of the organization.Is friendly, pleasant, courteous, and
professional when dealing with internal or external clients.
Promotes cooperation, building teamwork, and resolving conflict.Is
able to perform effectively even with minimal direction, support,
or approval and without direct supervision. Is able to set
priorities and takes responsibility for accomplishing work goals
within accepted timeframes.Adapts quickly to change and works under
tight deadlines. Is cooperative, willing to share knowledge,
cross-train, & take on additional responsibilities. Must be willing
to work extended hours and weekends when necessary.A self-starter
who effectively organizes own work and completes on timely basis.
Acts dependably to get things done right the first time. Considers
positive and negative consequences before acting. Demonstrates a
sense of urgency and takes initiative when necessary.Is able to
successfully grasp new materials and pass state licensing exams and
requirements.Able to learn and use computer and computer-based
applications such as Learning Management System, PDA, Pestpac and
e-mail.Behaves in accordance with Sprague's Commitment, Code of
Ethics, Environmental Philosophy and Vision; follows company
policies and procedures.Education and/or ExperienceStable job
history with experience in a physically demanding job3+ years'
experience in pest management and/or 2+ years' experience in
managing people and business operations and/or 1+ years' experience
in customer service, retail, food service, or hospitalityHigh
school diploma or equivalent (required)Education and training
beyond high school (preferred)Current pesticide license in all
categories (preferred for hire, but will train)Language
SkillsAbility to read and write reports, business correspondence,
and procedure manuals. Ability to interact tactfully and positively
with Sprague staff and management. Ability to maintain a high level
of confidentiality. Ability to speak effectively to clients or
Sprague employees.Mathematical SkillsAble to calculate figures and
amounts and add, subtract, multiply, and divide with whole numbers,
fractions, decimals, and percents; calculate averages, ratios,
proportions and rates; convert decimals to fractions; convert
fractions to percents.Reasoning AbilityPossesses sufficient
inductive and deductive reasoning ability to perform job
successfully; critically reviews, analyzes, synthesizes, compares
and interprets information; draws conclusions from relevant and/or
missing information; understands the principles underlying the
relationship among facts and applies this understanding when
solving problems.Physical DemandsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to
stand; walk; sit; use hands to finger, handle, or feel; reach with
hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and
hear. The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus. The employee is
required to regularly drive a company vehicle between client sites
and will be required to maintain a DOT certificate, CDL and
Hazardous Materials endorsement.Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Work is performed in a variety of client settings that
will include exposure to seasonal weather, damp and/or dusty
locations, freezing conditions and hot conditions with temperatures
over 120 degrees. There are frequent employee and client contacts
and interruptions in person and via the telephone during the day.
The noise level in the work environment is moderate.W. B. Sprague
Company Inc. reserves the right to revise or change job duties and
responsibilities as the need arises. This position description does
not constitute a written or implied contract of
employment.Compensation details: 67000-70000 Yearly
SalaryPI3736a0846bd5-25660-34267613
Keywords: Sprague Pest Solutions, Bellevue , Operations Manager, Executive , Marysville, Washington
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