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Marketing Consumer Insights Manager

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!This position is responsible for delivering customer and market insights to T-Mobile Marketing Teams. Position assists in all phases of qualitative and quantitative primary research including creation of project briefs, vendor selection and management, drafting surveys, moderator's guides, and screener questionnaires, analysis, and presentation of research findings. Position writes reports by synthesizing data and provides actionable recommendations, communicating findings to Sr. Manager and Director-level business owners.Job Responsibilities:

  • Scopes and conducts primary research including writing requests for proposals, supplier selection and management, project kickoff, and getting the research to field.
  • Works with stakeholders to identify business needs, writes research plans and proposals to address those key business questions.
  • Mines existing surveys and consumer data on a regular basis, to deliver insights regarding consumer satisfaction and usage behavior.
  • Summarizes data analysis into actionable reports and presents results and recommendations
  • Designs research and makes methodological recommendations, drafts survey questionnaires and moderator's guides.
  • Comfortable Speaking, Reading and Writing in Spanish to manage Spanish-language projects including translations, interpreting Spanish-language feedback and bringing deep cultural understanding to insights preferred.Education:
    • Bachelor's Degree Social Sciences/Marketing or related fieldWork Experience:
      • 4-7 years Marketing research experience in Brand Research & Advertising Research across media/web channels on either vendor or client side.
      • 2-4 years Advertising experience either traditional, digital or social media
      • 2-4 years Research design experience and training experience.
      • 2-4 years Experience using syndicated research in an analyst, planning, or product management function with validated ability to research specific topics and deliver insights that answer or address specific business or customer questions.
      • 2-4 years Experience of translating research results and analysis into customer targets and product/service recommendations.
      • 2-4 years Stronger requirements around quantitative research experience, but qualitative research experience is desired.Knowledge, Skills and Abilities
        • Strategic problem solver with a deep curiosity about advertising, marketing, media and analytics
        • Story driven problem solver able to interpret and visualize data with client needs in mind
        • Highly organized and meticulous multi-tasker
        • Strong communication skills, both written and oral in English & Spanish
        • Proven ability to work collaboratively within a team of diverse abilities and thinking styles
        • Naturally curious, resourceful and motivated
        • Fast learner able to lead a variety of online survey dashboards and tools
        • A flair for nurturing and building relationships with internal partners
        • Demonstrate flexibility and agility, ability to respond to change, accept ambiguity and adapt to new situations quickly
        • Knowledge of statistical data and statistical approaches to analyzing data, market research methods, instruments, data sources, and suppliers#LI-Corporate* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):YesDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):Noo The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/Washington Pay Range : $101,800.00 - $137,800.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Marketing Consumer Insights Manager, Executive , Bellevue, Washington

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