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Product Manager, Contextual Data

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!The Product Manager, Data focuses on how data is employed throughout the Marketing Technology ecosystem to contextualize and automate experiences. This individual helps shape the vision for the contextual experience future of T-Mobile, connecting the customer experience across channels and touchpoints through a strategic data and product lens. They maintain centralized, strategic coordination across multiple business, technology, analytics, and product teams to deliver data driven personalization across channels. They drive creation of the customer profile and contextual data user stories and acceptance criteria, facilitate workshops to maintain and groom a detailed use case/data backlog, participate in agile ceremonies, and own creation and maintenance of a detailed reason to demonstrate value delivered. They are responsible for maintaining the status and progress of features and experiences and creating/maintaining the overall contextual data roadmap. The Contextual Data Product Manager combines a customer experience orientation with data, customer profiles, propensity and data models expertise to drive contextualization/personalization initiatives, innovation, continuous improvement, and efficient scaling to deliver business results.Job Responsibilities:Vision, Strategy, and Analysis

  • Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and strategy.
  • Identifies target customer(s) for existing or future products drives end user product research.
  • Partners with business and internal/external collaborators to understand current customer experiences, identifies areas of opportunity.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer sophisticated questions or identify relevant insights from data.
  • Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to advise direction, prioritize investment.
  • Conducts cost-benefit / return on investment / NPV analysis, competitive product analysis, to support decision making.
  • Works with partners and follows enterprise process to secure and maintain product funding.
  • Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
  • Conducts specific ad hoc analysis and provides insights to management on request.
  • Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
  • Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.Customer Evangelist
    • Uses customer insights for product vision, strategy, roadmap, priorities.
    • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
    • Actively looks for opportunities to delight or meet customer's unmet needs.
    • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first attitude.Product Execution / Delivery
      • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately sophisticated products. This work may include creation of prototypes.
      • Owns and handles product backlog and priorities with our business and technology partners.
      • Scopes and prioritizes activities based on business and customer impact.
      • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
      • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
      • Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.
      • Generates and maintains dashboards and reports that supervise product health and success metrics.
      • Runs beta and pilot programs with early-stage products and samples.
      • Supports sales, marketing, and other teams with the vital product knowledge and additional documentation.
      • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
      • Communicates technical challenges to team members and makes educated trade-off decisions based on those challenges.
      • Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to partners at all levels.
      • Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).Relationship & People, Professional Development
        • Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.Education:
          • Bachelor's Degree or equivalent experience required.Work Experience:Required:
            • 4 plus years Relevant Product Management experience in an agile software product development environment.Preferred:
              • Experience in MarTech data and product management for personalization and omnichannel data needs across a wide array of platforms.
              • 4-5 years' product management experience with focus on driving customer experience
              • Demonstrated experience in marketing technologies including Adobe Experience Cloud, next best action technologies, and Salesforce Marketing Cloud
              • Past experience working on data products, data warehouses, and/or other data-centric software solutions
              • Experience using data analysis tools (i.e. SQL, Tableau) to extract data and synthesize into actionable insights
              • A minimum of 5 years in a data product management role, developing data as a product that advises business decisions and powers AI algorithms. Knowledge, Skills and Abilities:
                • Communication to effectively and efficiently connect with Leadership, while employing a high degree of collaboration and influence. (Required)
                • Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
                • Project Management Experience in delivering large and sophisticated business/technology initiatives. (Required)
                • SCRUM and Agile Methodologies Delivering software with Agile Scrum methodologies (Required)
                • Technical Writing Strong requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
                • Agile Project Management Experience with Agile backlog/project management tools. (Required)
                • Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)* At least 18 years of age
                  * Legally authorized to work in the United States

                  Travel:
                  Travel Required (Yes/No):Yes

                  DOT Regulated:
                  DOT Regulated Position (Yes/No):No
                  Safety Sensitive Position (Yes/No):No

                  Washington Pay Range : $130,200.00 - $176,100.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Product Manager, Contextual Data, Executive , Bellevue, Washington

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