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Product Manager, Social Impact Connectivity Programs

Company: T-Mobile
Location: Bellevue
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview

Are you passionate about driving initiatives that make a real difference in the lives of millions? At T-Mobile, we are using our network, size, and scale to be an even greater force for good in wireless and the world we live in.
In this role, you'll be the go-to expert on our flagship social impact programs, like Project 10Million and Welcome.US, leading the charge to ensure they run like clockwork. Your role is pivotal-growing T-Mobile's impact, problem solving on the fly, enhancing functionality, and elevating the customer experience to new heights.
With your finger on the pulse of our operations and your eye on the horizon, you'll help marry our lofty business goals with technical prowess. Your work will ensure that our Corporate Responsibility efforts are not just promises, but actions with deep impact across communities.
Your day-to-day will be a blend of collaboration with diverse teams and critical thinking that keeps our programs accessible and understandable. You'll be the linchpin that ensures smooth sailing for our internal and external partners, always ready to tackle challenges with a growth mindset. Your ability to be curious, critically think, and connect the dots across disparate areas will steer our programs toward amazing customer experiences and create meaningful impact.
You will empower and benefit millions, creating pathways to connectivity and opportunities for all. If you're ready to make a mark and lead with purpose, we're looking for you.Job Responsibilities:

  • Own the end-to-end customer experience and roadmap of T-Mobile's Connectivity for Good initiatives, including but not limited to Project 10Million and Welcome.US.
  • Partner with internal and external partners to understand current customer experiences and identify areas of opportunity, while balancing business goals with technical knowhow to achieve optimal solutions for customers.
  • Conduct quantitative analysis to identify product innovation opportunities or root cause of issues, assess opportunity size and impact, and support decision making.
  • Work with partners to secure and maintain funding and prioritization.
  • Recommend product feature set and positioning strategies to improve customer experience, and drive or support growth.
  • Leverage customer insights for product vision, strategy, roadmap, priorities. Actively look for opportunities to delight or meet customer's unmet needs and ensure our programs are easy to understand and accessible.
  • Help to triage, solution, implement and call out technical and device issues as they arise.
  • Generates and maintains dashboards and reports that track program health and success metrics.
  • Collaborate with technical and non-technical teams, including supply chain, commercial accounting, marketing, legal, go-to-market, communications, and finance.Qualifications:
    • Bachelors Degree in Marketing, Business, Communications, or relevant field of study
    • 4-7 years in product management or technical program management with a focus on systems.
    • Strong ability to communicate with leadership, while employing a high degree of collaboration and influence.
    • Demonstrated ability to identify, analyze, and synthesize product use data. Ability to apply data analysis to real-world business situations.
    • Experience in delivering large and complex business/technology initiatives.
    • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
    • Proven interaction, interface and project management with cross-functional teams
    • Ability to analyze data and present findings and recommendations to senior management.
    • Ability to draw conclusions, raise issues and formulate recommendations.* At least 18 years of age
      * Legally authorized to work in the United States

      Travel:
      Travel Required (Yes/No):Yes

      DOT Regulated:
      DOT Regulated Position (Yes/No):No
      Safety Sensitive Position (Yes/No):No

      Washington Pay Range : $130,200.00 - $176,100.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Bellevue , Product Manager, Social Impact Connectivity Programs, Executive , Bellevue, Washington

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