EAP Clinical Case Manager

Company: First Choice Health
Location: Seattle
Posted on: May 6, 2025

Job Description:

POSITION SUMMARY:

The Clinical Case Manager (SCCM) is a highly skilled clinician primarily responsible for providing and coordinating clinical and Substance Use Disorder (SUD) treatment services to EAP clients when they are referred to the EAP on a mandatory basis. This role involves conducting brief initial assessments, facilitating referrals to appropriate resources, providing In-the-Moment Support and crisis intervention, and actively monitoring client progress. The SCCM is responsible for providing consultation and training to organizational leaders and managers on drugs and alcohol in the workplace, mental health and other issues. The Senior Clinical Case Manager serves as a resource to other clinical staff, contributes to program development and quality improvement initiatives across FCH lines of business, and maintains strong relationships with EAP client organizations. This position requires a high degree of clinical expertise, independent judgment, and a commitment to providing high-quality, confidential EAP services. This position is expected to partner with Sales as needed to present on the management referral program during the sales process.



EXAMPLES OF DUTIES:

1. Case Management: Provide case management services for identified members referred to the EAP, often but not exclusively, on a mandatory basis because of workplace policy violations related to substance use, anger, behavioral, and other performance issues.



2. Resource Identification and Referral: Maintain an extensive knowledge of community resources, mental health providers, substance abuse treatment centers, and other relevant services. Facilitate seamless and appropriate referrals based on client needs and insurance coverage.



3. Reporting and Tracking: Report on the compliance or non-compliance of these employees and connect with employers about progress. Consult with the employer about return to work guidelines.



4. Consultation and Training: Provide consultation to HR professionals, managers, and supervisors on responding to drugs and alcohol in the workplace, well-being/mental health issues, EAP services, and relevant workplace concerns. Deliver and develop EAP training and educational workshops on a variety of topics related to mental health and the EAP.



5. Group Sales and Retention: Partner with the sales and account executive teams to convey the value of the Management Referral Program, clarify scope, and tailor the program to the identified needs of the client as appropriate. Develop and maintain relationships with brokers and organizational points of contact.



6. Onsite Support: As requested by clients, arrange and provide trauma service/counseling and debriefings in reaction to traumatic/critical events. May require local travel and up to five days national travel.



7. Telephonic Support: Provide In-the-Moment support and crisis response services to members and high-risk callers. Rotate after-hours telephone with Clinical Account Executives.



8. Marketing and Thought Leadership: Assist in development of content for newsletter, policy and procedures, department standards, and other communications. Participate in industry panels, conferences and presentations related to the scope of work.



9. Other related duties as assigned.



QUALIFICATIONS:



Master's degree in Social Work (MSW), Counseling (MA, MS), Psychology (MA, MS), or a related behavioral health field.



Current and unrestricted clinical licensure in ID, OR or WA



Current Washington, OR, or ID State Drivers License.



Strong knowledge of Google Suite, Salesforce, Word, Excel, Outlook, and PowerPoint. Experience doing research on the Internet.



Ability to communicate both verbally and in writing to all levels of management at a professional level.



Strong knowledge of community resources, mental health providers, and substance abuse treatment options in the Northwest region.



Excellent clinical judgment, problem-solving, and independent decision-making skills.



Exceptional communication, interpersonal, and collaboration skills.



Ability to work independently and as part of a multidisciplinary team.



Strong organizational skills and attention to detail.



Proficiency in CRMs and EHR systems and other relevant technology.



Experience providing consultation and training to organizational clients is preferred.



Supervisory or mentorship experience is a plus.



Commitment to ethical practice and maintaining client confidentiality.



PAY RANGE: $75,000-$90,000



ABOUT FIRST CHOICE HEALTH:



First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys.

At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy.



OUR PURPOSE, VALUES & CULTURE:

Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities.



CARE TRANSPARENT COLLABORATE RELENTLESS INNOVATE



We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging.



At First Choice Health, we believe that a culture that fosters belonging- one that accept employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life.



BENEFITS:

Taking care of our employee's well-being is at the heart of our organization, with that we offer a wide range of benefits that to ensure our employees health are supported.



Medical & Vision- We offer two medical plans for employees, High Deductible and PPO plan for employees to choose from.



Dental- A dental plan through Sun Life dental is available to employees and eligible dependents.



Health Savings Account (HSA)- Employees who enroll in our medical plan can choose to establish a health savings account if eligible. FCH makes contributions to the HSA and employees may contribute pre-tax dollars via payroll deduction up to the IRS allowable limits.



Flexible Spending Account (FSA)- Employees may contribute pre-tax dollars through payroll deduction to a limited vision/dental FSA. Unlike with an HSA, unused FSA funds do not rollover from year to year



Life Insurance- FCH provides life insurance benefits at no cost at a limit of two times an employee's annual base salary (with a max of $300,000). Employees have the opportunity to purchase additional life insurance for themselves and their dependents through payroll deduction.



Short & Long-Term Disability Insurance- FCH provides long-term and short-term disability coverage to all employees. It is a shared cost benefit where FCH pays for the long-term benefit and employees pay for the short-term benefit.



Personal Leave and Sick Time- FCH employees enjoy the benefit of paid time off. Vacation, sick leave, and any personal leave are combined into a general annual PTO bank. PTO accruals are based on service on a pay period: 0-1 year of service - 120 hours; 1-2 years of service - 136 hours; 3 + years of service - 168 hours.



Paid Holidays- Each employee receives 13 paid holidays. 16 hours per year are available for community services, usable in four-hour or eight-hour time blocks.



Employee Assistance Program (EAP)- FCH recognizes that a variety of problems can disrupt personal and work life. If an employee needs professional help, they can contact the EAP, which provides confidential access to professional counseling services for help in confronting personal problems such as alcohol/substance abuse, marital and family difficulties, financial or legal troubles, or emotional distress.



Retirement Plan 401(k)- We contribute 50% of the employee's 401k deferral , up to a maximum of 3% of the employee's gross salary. Eligible employees must be at least 21 years old, and be employed with FCH a minimum of 90 days.



Profit Sharing - FCH may make annual discretionary profit sharing contributions in an amount to be determined at Plan Year end.



Tuition Reimbursement - Employees may be eligible to receive reimbursement for continuing education for Bachelor's program after one year of employment with the company.



Wellness- We encourage and promote healthy behaviors through a Wellness program that offers rewards for those that participate.



These benefits may be changed with or without notice at any given time.



PHYSICAL REQUIREMENTS:

1. Ability to see and hear at normal levels with or without aid.

2. Ability to sit for long periods of time.

3. Finger and hand dexterity.

4. Ability to bend and twist.

Access to PHI:



X Routine and limited and does not require manager approval - The duties of the

position require routine contact with a limited set of PHI that does not require manager

approval. Examples include claims adjudication.



For California employees, please review Privacy Act: https://www.fchn.com/documents/fch/pdf/caprivacynoticeemployeesandapplicantsfinal8-23-20231.pdf

Compensation details: 75000-90000



PI0f20d23d46c6-37248-37562078

Keywords: First Choice Health, Bellevue , EAP Clinical Case Manager, Executive , Seattle, Washington