Experienced Service Manager for Farm Equipment Dealer

Company: Farmers Equipment Company
Location: Burlington
Posted on: May 22, 2025

Job Description:

Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Manager to serve customers at our Burlington location. Primary responsibilities include: - Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep). - Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations. - Ensure the effective scheduling of service work, including ongoing adjustments. - Work with the Marketing Coordinator to develop successful marketing plan for the department in coordination with the other departments. - Assure the service department is properly staffed through effective recruiting and onboarding of qualified personnel. - Optimize employee performance through ongoing training, development, evaluations, recognition, rewards and corrective management practices to produce expected results. - Make sure that the service team effectively communicates with customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner. - Help to develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.

- High school diploma/GED required - Trade or Technical School Diploma preferred - Strong relational and customer service skills - Analytical skills - Solid understanding of internal combustion, hydraulic, mechanical and electrical systems - Strong communication skills-both written and verbal - Effective supervisory skills - Ability to effectively manage and resolve conflicts and complaints both internally and externally - MS Office WORD - Intermediate, EXCEL - Intermediate - 3-5 years of directly applicable experience preferred - Strong detail orientation - Ability to successfully operate applicable business systems - Exceptional dependability with the flexibility to work hours necessary to meet seasonal business needs and periodic on-call requests

Compensation details: 36-40 Hourly Wage



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Keywords: Farmers Equipment Company, Bellevue , Experienced Service Manager for Farm Equipment Dealer, Executive , Burlington, Washington