Account Executive, Government, Seattle, WA
Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: January 10, 2021
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Job Description:
The Account Executive, Government position focuses on the
customer life cycle, supporting the growth of State and Local
Government. The primary responsibilities are to sell to State and
Local accounts, renew contracts, increase customer satisfaction,
and improve revenue while driving customer retention activity. As
an Account Executive, your performance is evaluated on your ability
to meet sales expectations and maintain a high level of job
performance through a variety of metrics focused on building the
business. The quality and method of work must be consistently
completed in accordance with T-Mobile''s core values.Requires
competency in customer focus, change & innovation, strategic
thinking, relationship building & influencing, talent management,
results focus and inspirational leadership.ResponsibilitiesNew
Sales activities: Utilize contact list to call leads to generate
sales opportunities. Exceed monthly sales, renewal, and churn
target goals. Welcome customers to T-Mobile and review service
agreement, answer questions regarding service, and probe for
additional business. Sustain monthly call goals as expectations
dictate.Account Management and Maintenance Activities: Establish
and cultivate customer relationships to drive sales and increase
customer base. Complete Customer account maintenance resulting from
account reviews. Provide account analysis to determine up-sell and
renewal offers. Monitor and resolve customer issues. Track
individual account activity and results.Extensive data entry,
system navigation, and utilization required, including independent
analysis and decision making related to information. Accuracy and
efficiency in data entry required.Successfully completes continuous
training to maintain knowledge of products, services, and sales
approaches. Uses automated knowledge system, as well as any
training tools provided to deliver exceptional service to meet
T-Mobile''s productivity and quality standards.Attains productivity
and sales goals based on targeted metrics. Meets/exceeds all
departmental goals and business objectives.Demonstrates positive
and cooperative behavior with customers and coworkers. Demonstrates
personal leadership in consistently maintaining high standards for
ethical and professional conduct.Disburses adjustments and credits
as appropriate within established limits and criteria.Also
responsible for other Duties/Projects as assigned by business
management as needed.QualificationsBachelor''s DegreeLess Than 2
Years: Extensive Customer Service Experience.Less Than 2 Years:
Business Markets Sales Experience.Less Than 2 Years: Wireless
Industry Sales Experience.Less Than 2 Years: Telesales Or Technical
Sales Experience.Customer ServiceMicrosoft ExcelTechnical
SalesInside Sales2-4 Years: Selling To Government (State And Local)
Accounts.Customer SatisfactionSalesAttention To
DetailCommunicationPresentationsProblem SolvingAnalysisMinimum
QualificationsAt least 18 years of ageLegally authorized to work in
the United StatesHigh School Diploma or GEDCompany ProfileAs
America''s Un-carrier, T-Mobile USA, Inc. (NASDAQ: ''TMUS'') is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. The company''s
advanced nationwide 4G and 4G LTE network delivers outstanding
wireless experiences for customers who are unwilling to compromise
on quality and value. Based in Bellevue, Washington, T-Mobile USA.
Inc. provides services through its subsidiaries and operates its
flagship brands, T-Mobile and Metro by T-Mobile. For more
information, please visitApplicant Privacy PolicyWe are committed
to maintaining your trust by respecting and protecting your
privacy. For more information about how T-Mobile processes the
personal data of job applicants, please visit .EOE StatementEqual
Employment OpportunityWe take equal opportunity seriously-by
choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All
decisions concerning the employment relationship will be made
without regard to age, race, ethnicity, color, religion, creed,
sex, sexual orientation, gender identity or expression, national
origin, religious affiliation, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated.BrandT-MobileEOE StatementWe Take Equal
Opportunity Seriously - By ChoiceT-Mobile USA, Inc. is an Equal
Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, color,
religion, creed, sex, sexual orientation, gender identity or
expression, national origin, marital status, veteran status, the
presence of any physical or mental disability, or any other status
or characteristic protected by federal, state, or local law.
Discrimination or harassment based upon any of these factors is
wholly inconsistent with our Company values and will not be
tolerated. Furthermore, such discrimination or harassment may
violate federal, state, or local law.by Jobble
Keywords: T-Mobile USA, Inc., Bellevue , Account Executive, Government, Seattle, WA, Government & Protective Services , Bellevue, Washington
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