Account Executive, Government, Seattle, WA

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: January 10, 2021

Job Description:

The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. As an Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile''s core values.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.ResponsibilitiesNew Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile''s productivity and quality standards.Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.Disburses adjustments and credits as appropriate within established limits and criteria.Also responsible for other Duties/Projects as assigned by business management as needed.QualificationsBachelor''s DegreeLess Than 2 Years: Extensive Customer Service Experience.Less Than 2 Years: Business Markets Sales Experience.Less Than 2 Years: Wireless Industry Sales Experience.Less Than 2 Years: Telesales Or Technical Sales Experience.Customer ServiceMicrosoft ExcelTechnical SalesInside Sales2-4 Years: Selling To Government (State And Local) Accounts.Customer SatisfactionSalesAttention To DetailCommunicationPresentationsProblem SolvingAnalysisMinimum QualificationsAt least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDCompany ProfileAs America''s Un-carrier, T-Mobile USA, Inc. (NASDAQ: ''TMUS'') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company''s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visitApplicant Privacy PolicyWe are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit .EOE StatementEqual Employment OpportunityWe take equal opportunity seriously-by choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.BrandT-MobileEOE StatementWe Take Equal Opportunity Seriously - By ChoiceT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.by Jobble

Keywords: T-Mobile USA, Inc., Bellevue , Account Executive, Government, Seattle, WA, Government & Protective Services , Bellevue, Washington