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Veterinary Client Service Representative - Bellevue, WA

Company: VCA Animal Hospitals
Location: Bellevue
Posted on: November 17, 2021

Job Description:

VCA Bellevue Veterinary Hospital is looking to add a full-time Veterinary Client Service Representative to our growing family of enthusiastic professionals. If you are inspired by the human-animal bond and enjoy working on a team that values collaboration and creativity, we'd love to have you join us!Our focus at VCA Bellevue is to really bond with our clients so we can provide the best possible care to their pets tailored specifically to their needs. It is a fast- paced position that requires attention to detail and a dedicated focus on ensuring an exceptional client experience. We welcome career minded candidates looking to learn the industry and grow along with us. We offer competitive salary and a very generous benefits package.Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Keywords: VCA Animal Hospitals, Bellevue , Veterinary Client Service Representative - Bellevue, WA, Healthcare , Bellevue, Washington

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