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Senior Premium Representative, Global Health Benefits - Work at Home

Company: Cigna Health and Life Insurance Company
Location: Bellevue
Posted on: November 20, 2022

Job Description:

**United States Work at Home opportunityRole Summary:In the Senior Premium Representative role, you will be responsible for providing world class customer service to our clients. - You will interact regularly with internal and external customers and partners as it relates to client invoicing, account reconciliation and collections. - This role requires analyzing complex client data to reconcile and resolve discrepancies.Responsibilities/Core functions:

  • Manage assigned portfolio of complex client accounts
  • Perform tasks related to collections processes and procedures
  • Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team
  • Research/respond to billing or payment inquiries within established turnaround times. - Escalate issues as needed.
  • Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
  • Facilitate conference calls or meetings with internal and external parties
  • Extensive research related to member eligibility and rate variances
  • Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
  • Build effective relationships with internal and external partners
  • Handle special billing or report requests
  • Analyze client data utilizing various reports and resources
  • Prepare and distribute Schedule A & C tax forms
  • Coordinate various activities to ensure compliance with tax regulationsCompetencies:
    • Action Oriented
    • Customer Focus
    • Cross-Cultural Sensitivity
    • Client/Peer Relationships
    • Drive for Results
    • Learning on the Fly
    • Organizing
    • Perseverance
    • Priority Setting
    • Problem Solving
    • Time ManagementQualifications/Requirements:
      • Previous work experience in a fast paced business environment
      • Accounts Receivable experience a plus
      • High School degree required; Bachelor's degree preferred
      • High level of initiative and leadership skills
      • Ability to handle complex, difficult or escalated issues highly preferred
      • Excellent organizational aptitude and high attention to detail
      • Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
      • Team player with effective verbal and written communication skills highly preferred
      • Strong analytical and problem-solving skills highly preferred
      • Ability to multi task and prioritize workload
      • Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred
        If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Keywords: Cigna Health and Life Insurance Company, Bellevue , Senior Premium Representative, Global Health Benefits - Work at Home, Healthcare , Bellevue, Washington

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