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Customer Service Coordinator

Company: Taylor Morrison
Location: Bellevue
Posted on: November 19, 2021

Job Description:

As a Customer Service Coordinator working for Taylor Morrison you will be responsible for providing support to the division's Warranty team. You will generate reports and schedule appointments for the Customer Service Representatives all while providing spectacular customer service.**Job Details****We trust that as a Customer Service Coordinator you will: (responsibilities)**- Gain competence on input of data into the Newstar Warranty system- Gain competence of Taylor Morrison procedures for conducting home reviews- Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements- Provide a high level of service to our customers and Service Representatives using guidelines established in Taylor Morrison's 1-Year Warranty program- Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval- Input and Dissemination of Warranty tickets and Home Reviews into Newstar and then distribute to appropriate personnel for completion- Maintain office files- Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim- Administer Taylor Morrison's 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim- Provide weekly tracking of all outstanding warranty work orders to the field, and update as required- Process check requests for Building Permits and prepare Permit submittals and applications- Complete Customer Service Requests timely and accurately- Order, update and distribute construction related forms- Prepare and submit building permits- You are willing to perform other duties as assigned

Keywords: Taylor Morrison, Bellevue , Customer Service Coordinator, Hospitality & Tourism , Bellevue, Washington

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