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Guest Services - Courtyard by Marriott

Company: Courtyard by Marriott Seattle/Bellevue Downtown
Location: Bellevue
Posted on: January 10, 2022

Job Description:

Process all guest check-in's by confirming reservations, assigning room, and issuing and activating room key(s). Process all payment types such as cash, room charges, checks, debit, or credit. Process all check-out's including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions or concerns.

Responsibilities

Process all guest check-in's and check-out's
Process all payments
Answer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate department
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors
Supply guests with information regarding property, local area, and supply directions as needed
Run daily reports and identify any special requests. Pass on any information to appropriate departments
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of each shift and follow drop procedures
Immediately resolve any guest problems to their satisfaction
Report any issues to appropriate departments and follow-up
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect our company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand for an extended period of time
Move, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistance
Perform other reasonable job duties as requested by supervisors or managers
Ability to work a flexible schedule including evenings, weekends and holidays

Keywords: Courtyard by Marriott Seattle/Bellevue Downtown, Bellevue , Guest Services - Courtyard by Marriott, Hospitality & Tourism , Bellevue, Washington

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