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Guest Service Agent - Part Time

Company: Sonesta International Hotels
Location: Bellevue
Posted on: September 22, 2022

Job Description:

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
  • Cover Commons Cafe as an attendant as needed.QUALIFICATIONS AND REQUIREMENTS:
    • High School diploma or equivalent required
    • Professional verbal and written communication skills.
    • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
    • Problem solving, reasoning, motivating, organizational and training abilities preferred.
    • Standing for extended periods of time.
    • Will be required to work mornings, evening, weekends, and holidays.
    • Obtain state of Washingtons Food Worker Card certificate and state of Washingtons Mandatory Alcohol Server Training. The cost of certification is paid by the hotel.
      Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

      We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
      Required
      Preferred
      Job Industries
      • Hotel & Hospitality

Keywords: Sonesta International Hotels, Bellevue , Guest Service Agent - Part Time, Hospitality & Tourism , Bellevue, Washington

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