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Cashier/Customer Service

Company: Fred Meyer
Location: Bellevue
Posted on: November 23, 2022

Job Description:

Division Position Profile

Position Title: Customer Service Cashier

Enterprise Job Code: 300051

Department: Operations

Position Reports To: Customer Service Manager

Position Supervises: N/A

Pay Level: N/A - hourly

FLSA Status: Non-Exempt

Union/Non-Union

Profile updated: 2/17/15

Position Summary:

Assist customers and process sales. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:
Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
Complete file maintenance log for price discrepancies
Maintain cleanliness of checkstand area to housekeeping standards
Answer telephones
Comply with all corporate policies
Promote and follow Company initiatives
Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:
Maintain all store accounting functions
Prepare bank deposit of excess funds (cash and checks)

Customer Service Desk:
Opens and closes desk
Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
Provides lottery service (except Alaska) and fish and game licenses
Sends/receives faxes
Administers lost and found
Runs vendor reports

Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

Leadership behaviors needed to successfully perform this position are:
Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect.
Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:
High school diploma or general education degree (GED); or combination of relevant education and experience
Six months Cashier experience to work at Customer Service Desk
Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
Ability to pass drug test
Ability to work in a fast-paced environment
Ability to work weekends on a regular basis, work any shift and work overtime as needed
Ability to organize/prioritize tasks/projects
Accuracy/attention to detail

Desired Previous Job Experience:
Knowledge of Fred Meyer policies, procedures, and organizational structure
Related retail experience

Potential Career Path from this position:
Customer Relief Assistant Manager

Job Codes to be used:

Fred Meyer - 301798

KERMIT -

Additional information:

Section: OPS

Location: Store

Part-time or Full-time: Part-time/Full-time

Job number: OPS99205

Level of Supervision: Moderate

Work Pace: Limited

Internal Cust. Contact: Regular

External Cust. Contact: Regular

Physical Demands Analysis

Job Title: Customer Service Cashier

Type of Industry: _Retail _

Work Schedule

Typical shift length: _4-8 hours _

Number of days worked each _5 days _

week:

Time allowed for breaks: _10 minutes _

1. Standing and Walking

Tasks: providing excellent customer service while engaging customers, cashiering responsibilities, stocking, pricing and changing signs, escorting customers to related items

Surface: _concrete floor _

Estimated total time: _5 minutes up to 8 hours _

Maximum continuous time: _4 hours _

2. Sitting

Tasks: Breaks, meetings, reading, writing

Estimated total time: _5 minutes up to 1 hour _

Maximum continuous time: _1 hour _

3. Lifting and Carrying

Objects lifted: boxes of product, supplies

Max weight: _50 lbs _

Average weight: 10 _lbs_

Min/Max lift points: _0" - 60"_

Distance carried: _50 feet_

Lifting: Varied weight demands chart

Weight
Continuously Hourly Daily Weekly Monthly Never

Range

11-25 lbs X

26-50 lbs X

51-75 lbs X

76-100 lbs X
10 lbs left/right, back/forth

Up and down,
20 - 36" Daily 10 seconds > 10 lbs left/right, back/forth

9. Work Conditions

Exposure to Yes No

Hot temperatures x

Cold temperatures x

Sudden changes in temperature x

Fumes x

Cramped quarters x

Sharp edges x

Hammering or impact tools x

Tool vibration x

Whole body vibration x

100% Inside

0% Outside

10. Other Job Demands

Does Job Require Yes No

Crawling x

Walking Across Sloped Surfaces x

Lying on Back x

Lying on Stomach x

Twisting x

Neck flexion/extension x

Cervical rotation x

High grip strength x

Driving a vehicle x

Frequent forearm supination/pronation x

Frequent and/or sustained awkward wrist positions x

11. List tools, equipment, and materials
Merchandise product, PC equipment, supplies, store ISP label maker, ISP spa gun, handheld security displays, store and vendor fixtures, forklift when needed

Disclaimer

The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this Physical Demands Analysis are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Physical Demands Analysis at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment.

Job Types: Part-time, Full-time

Pay: From $21.15 per hour

Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Weekly day range:
Monday to Friday
Weekend availability

Ability to commute/relocate:
Bellevue, WA 98007: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Keywords: Fred Meyer, Bellevue , Cashier/Customer Service, Hospitality & Tourism , Bellevue, Washington

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